Remote Customer Service Representative

ACC PREMIERE•Roswell, GA

7d•$12 - $12•Remote

About The Position

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you have experience in retail or customer service, we want to hear from you! We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX, and WY!

Requirements

Dedicated home office workspace, ideally a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (direct connection to your router)
Three power connections
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.
High school diploma required

Nice To Haves

Minimum of 2 years customer service experience in a call center environment
Experience supporting brand products and services
Positive and professional demeanor
Excellent written and verbal communication skills
college education preferred
Experience with diagnosing and troubleshooting
Familiarity with supporting consumer products and/or services.

Responsibilities

Consult with customers to understand their needs and determine the best option.
Have excellent verbal communication skills
Ability to adapt to different types of customers and use positive language to represent yourself and the Company
Use excellent customer service skills to handle escalated customer interactions