Healthcare Customer Service Representative

CU Medicine•Aurora, CO

20h•$22 - $24•Remote

About The Position

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. These providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services at primary and specialty care clinics as well as facilities operated by affiliate hospitals of the University of Colorado. We are seeking a highly motivated and self-driven Healthcare Customer Service Representative who possesses the capacity to think outside the box and is excited about the opportunity for professional growth and advancement. Bilingual individuals (English/Spanish) are eligible for a language pay differential of $1.50/hr on top of current pay rates. Language testing will be deployed for all qualified candidates to ensure bilingual skills are at the proficiency level needed to meet the expectations/requirements of the job. This job is 100% remote and out of state candidates will be considered. The goal of the Healthcare Customer Service Representative will be to elevate the CU Medicine patient experience by addressing questions/concerns and fielding correspondence requests primarily received via phone in a call center environment. The ideal candidate will demonstrate the ability to successfully multitask and alternate between multiple programs.

Requirements

High school diploma or equivalent
Minimum of 2 years’ healthcare experience
Technically proficient
Advanced verbal and written communication skills
Strong interpersonal skills
Professional maturity and ability to exercise sound judgement are essential

Nice To Haves

2 years of medical billing
Direct patient contact in call center environment with exposure to insurance billing and medical terminology
Written/verbal fluency in both English and Spanish

Responsibilities

Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment.
Interact directly via phone with patients, affiliate partners, payers, and healthcare providers.
Collect payments and/or provide guidance on payment options for outstanding balances.
Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate.
Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities.
Utilize analytical thinking for account research and reconciliation.
Manage all interactions in a positive, caring manner.
Perform specialized tasks as assigned by the manager and/or supervisor.