Healthcare Customer Service Representative - Remote in California

TTEC•McClellan Place, CA

3d•Remote

About The Position

TTEC is seeking a Healthcare Customer Service Representative to work remotely from California. This role involves supporting consumers by thoughtfully addressing and resolving questions related to their healthcare benefit needs, aiming to provide an exceptional customer experience. The position is part of TTEC's commitment to bringing humanity to business and fostering an award-winning employment experience.

Requirements

At least 6 months of customer service experience
High school diploma or equivalent
Strong empathy, patience, and attentiveness to customer’s needs
Comfort working with computer systems and Windows based applications
A distraction free, designated home workspace
A secure, high speed wired internet connection (minimum 25 mbps)

Nice To Haves

Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Responsibilities

Answer incoming calls from customers
Engage thoughtfully with customers to understand their needs
Conduct research across multiple systems to resolve questions
Provide clear, accurate information to help consumers navigate healthcare options
Manage a high volume of interactions while maintaining quality and professionalism
Follow a set schedule, including designated breaks and lunches