Healthcare Customer Service Representative (Two Years Call Center Exp. Strongly Preferred)

Lyric National • Lincolnwood, IL

1d • Onsite

About The Position

Lyric National Inc. is seeking a motivated Client Care Specialist to join its call center and serve as a calm, trusted contact for residents, families, facility staff, and providers. The role owns customer and patient-care requests through resolution, without leaving people waiting through unnecessary hand-offs.

The position is based 100% on-site in Lincolnwood, Illinois, and follows a Monday-Friday, 9:00 AM-5:00 PM schedule. Pay is $22.00 per hour.

Requirements

• At least 2 years of experience in a healthcare call center, long-term care, skilled nursing, or senior care environment.
• Experience with CRM tools, preferably Salesforce, and multi-line phone or call center systems.
• Strong organizational skills and ability to manage multiple open cases at once.
• Excellent verbal and written communication skills, with empathy for sensitive healthcare conversations.
• High school diploma or equivalent.
• Ability to work 100% on-site in Lincolnwood, Illinois, Monday-Friday, 9:00 AM-5:00 PM.

Nice To Haves

• Associate or bachelor's degree.
• At least 3 years of experience in a healthcare call center or long-term care setting.
• Experience with EHR systems and Salesforce.
• Knowledge of CMS regulations, HIPAA, Medicaid billing workflows, and long-term care documentation.
• Familiarity with medical terminology and healthcare billing.
• Proficiency in Microsoft 365, including SharePoint, Teams, and Planner.

Responsibilities

• Answer inbound calls and inquiries from residents, families, facility staff, providers, and internal partners.
• Own patient-care follow-ups from start to finish.
• Triage and resolve service concerns quickly while keeping relevant parties updated in real time.
• Accurately document every interaction in Salesforce CRM, following HIPAA and regulatory timelines.
• Work with billing, operations, and sales teams to resolve escalated issues.
• Identify process bottlenecks and suggest improvements to response times and service quality.

Benefits

• $22.00 per hour
• Health insurance
• Dental and vision coverage
• Paid time off (PTO)
• 401(k) retirement plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED