Healthcare Customer Service Associate - Connecticut Healthcare Customer Service Associate - Connecticut

Foundever®•Prince Rupert, BC

17d•Remote

About The Position

As a Customer Service Representative, you will play a vital role in assisting customers with their health plans and coverage for a well-known benefits company. As a customer advocate, you will compassionately address customer inquiries, troubleshoot issues, share product and service information, and ensure exceptional overall satisfaction. Join us in making a difference in our customers’ experiences! This position is currently open to candidates who reside in Connecticut only.

Requirements

Excellent listening and communication skills both written and verbal
Ability to multitask and navigate between screens efficiently while assisting customer
Enjoys working independently or with a team
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a criminal background
A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
A quiet, distraction-free space is essential; webcam video presence will be required during training and production

Nice To Haves

The flexibility to work various shifts, including nights, evenings and weekends

Responsibilities

Handle inbound customer service calls
Understanding and striving to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
Ability to navigate system tools to search for answers & information

Benefits

Weekends off
Pay starts at $18 per hour
The flexibility of a remote work environment
100% paid training
We provide the equipment!
Ongoing training and skill development
401(k) matching
health insurance
dental insurance
vision insurance
disability insurance
paid time off
opportunities for bonuses
career growth
Employee Assistance Program (EAP)
Internal growth and career advancement, 93% of our management team is promoted from within our company