Healthcare Compliance Officer Supervisor - Bureau of Medical Facilities Licensing

Arizona Department of Administration • Phoenix, AZ

22d • $77,000 • Onsite

About The Position

This management position oversees regulatory operations, including licensing, inspections, investigations, compliance monitoring, and quality assurance, while ensuring consistent application of state and federal requirements. The incumbent provides leadership to professional staff, drives continuous process improvement, develops regulatory solutions, and fosters collaborative relationships with providers, consumers, and partner agencies to promote safe, compliant, and high-quality health care services.

Requirements

• Bachelor's degree and three (3) years of experience as a health care surveyor, compliance officer, or in a related regulatory field; or three (3) years of supervisory, management, project management, or other comparable leadership experience.
• Federal regulations
• Arizona Administrative Code and Arizona Revised Statutes related to licensed facilities and providers
• Good understanding of facility management and operational concepts
• Specialized procedures
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies
• Review and reading/interpretation of professional literature and regulations
• High level of oral and written communication, analytical review, interpersonal relationships, active listening, organizational, evaluation, repetition, education/training
• Ability to change priorities as issues arise, problem solving (root cause)
• Work independently
• Perform reviews
• Analyze analytical data, reporting, and evaluation of analyst qualifications providing compliance data
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination
• Must have driver’s license and ability to travel statewide.
• Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S. 41-1758.07 or must apply for a level one fingerprint clearance card within 7 working days after beginning employment.
• Must obtain within 2 years of hire: CLEAR-Basic-National Certified Investigator and Inspector Training Certificate and CLEAR-Specialized-National Certified Investigator and Inspector Training Certificate.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Current Arizona professional licensure, or eligibility for Arizona licensure through reciprocity, in a health care profession such as Registered Nurse (RN), Social Worker, Dietitian, Licensed Professional Counselor (LPC), or a related discipline.

Responsibilities

• Manage and supervise staff by assigning work, setting priorities, hiring, coaching, evaluating performance, approving leave, and addressing employee relations and disciplinary matters.
• Oversee licensing activities for regulated health care facilities and providers by reviewing applications, issuing licenses, and ensuring ongoing compliance with applicable state and federal laws, regulations, and standards.
• Conduct or oversee initial, annual, recertification, complaint, and compliance inspections to evaluate adherence to licensing and certification requirements.
• Conduct or oversee investigations of licensed facilities in response to complaints and unlicensed entities suspected of providing regulated services.
• Review and approve inspection reports, investigative findings, statements of deficiencies, licensing actions, legal correspondence, and other regulatory documentation.
• Serve as a technical resource by interpreting regulations, responding to inquiries from providers and stakeholders, providing technical assistance, developing standards, and participating in rulemaking activities.
• Lead or participate in staff, advisory committee, and stakeholder meetings to support program initiatives and regulatory objectives.
• Develop and oversee training programs for new employees, create training materials, and deliver presentations to internal and external stakeholders.
• Monitor quality assurance activities by reviewing documentation, corrective actions, quality data, and performance metrics. Develop reports, dashboards, templates, and other tools to support program operations and continuous improvement.
• Perform other duties as assigned.

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level