Healthcare Client Success Manager

Core Linen Services•Elizabethton, TN

19d

About The Position

Working as a Laundry Strategic Account Manager, this role serves as a resource, educator, trainer, and problem solver between clients and Core’s management team, ensuring that all aspects of the linen program are consistently achieved. The position supports customer satisfaction, service quality, product utilization, linen inventory management, cost management, and compliance with applicable infection-control practices and regulations. It may also involve managing, directing, or assisting others as assigned.

Requirements

Proven ability to manage multiple tasks and deadlines.
Effective organization, planning, problem-solving, and analytical skills.
Strong communication and presentation skills.
Ability to work independently in a fast-paced environment.
Ability to travel, including overnight stays, up to an estimated 20% of the time.
College degree or equivalent relevant experience required.
Proven experience building relationships and using a consultative approach to maintain and grow business.

Nice To Haves

Healthcare Laundry Accreditation Council knowledge and training.

Responsibilities

Provide excellent customer service and maintain relationships at multiple levels within assigned accounts and territory, supporting quality service, product utilization, and best-practice linen strategies.
Build strong customer relationships to ensure client satisfaction, quality, and product utilization meet expectations.
Identify opportunities to increase account penetration within existing customer facilities.
Manage inventory, linen par levels, and implementation of Core’s Linen Cost Management systems and procedures.
Set up and coordinate Linen Committees.
Perform and manage internal distribution analysis and LOIS (Linen Opportunity & Impact Study) utilization.
Conduct par-level analyses and adjust levels as necessary.
Evaluate product lines using linen specification expertise.
Identify linen security opportunities and coordinate physical inventory.
Implement a laundry-specific Quality Assurance program between the laundry provider and customer, in coordination with hospital HCAHPS scores.
Coordinate with Infection Control Practitioners at each hospital system to ensure Core’s laundry follows the account’s Hospital Infection Control Plan and exceeds applicable state regulations.
Manage, direct, or assist others as assigned.