Healthcare Claims Resolution Specialist - Remote US

Gainwell Technologies LLC•Any city, OH

6d•$26,500 - $37,800•Remote

About The Position

As a COB Service Representative Assistant at Gainwell, you will support cost recovery efforts by working with insurance carriers, providers, and internal teams to resolve claims and ensure proper reimbursement. This role focuses on third-party billing, claims follow-up, and appeals while ensuring compliance with Medicaid and payer guidelines. You will play a key role in maximizing recovery outcomes through effective communication, detailed analysis, and consistent follow-through.

Requirements

High School Diploma/GED required.
1+ years of experience in third-party institutional billing, claims processing, or healthcare reimbursement.
1+ year of experience handling claim denials, appeals, and claim resolution activities.
Ability to interpret Explanation of Benefits (EOB) documents and UB-04 claim forms.
Strong analytical and critical-thinking skills with exceptional attention to detail.
Proficiency with Microsoft Office applications, including Word, Excel, and Windows-based systems.

Responsibilities

Contact and collaborate with provider offices to research, verify, and resolve claims, denials, and reimbursement-related issues.
Review denied and unpaid claims, determine appropriate next steps, and pursue appeals as needed.
Document all actions, outcomes, and claim activity within the case management system.
Respond to carrier inquiries regarding outstanding claims and recovery efforts.
Obtain supporting documentation from providers to facilitate claim resolution.
Monitor and manage aging reports to ensure timely follow-up and reimbursement.
Ensure compliance with timely filing requirements and payer regulations.
Develop recovery strategies to maximize reimbursement opportunities across assigned claim inventories.
Utilize document imaging systems for record retention and archival purposes.
Partner with internal subject matter experts to resolve complex claims and reimbursement issues.
Support project-based training initiatives and perform other duties as assigned.