Director - Claims Resolution

WTW•Houston, TX

1d•Hybrid

About The Position

A Director - Claims Resolution at WTW serves as a resource for clients, applying their claim expertise to positively influence claim outcomes and insurance recoveries for those clients. The successful candidate will be responsible for the quality and consistency of all claim services they deliver to their clients. They will directly handle clients and may lead others in doing so. They partner with our regional business and industry/Specialty leadership to provide growth support, innovation, and to ensure execution of our business strategy. Note: visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Requirements

Bachelor’s degree and 10+ years’ experience in casualty claims, handling complex, high value claims from initial report to closure.
Strong technical knowledge of casualty/liability claims (GL, Auto, Product, and Umb/XS Liability essential, EL, Professional/Med-Mal and Environmental liability helpful).
Experience navigating and interpreting coverage issues required.
Excellent written, verbal and presentation communication skills.
Strong organizational, interpretive and analytical skills.
Ability to multitask and adapt to change in a fast-paced environment.
Ability to provide efficient, timely, reliable and courteous service to internal and external clients.
Ability to effectively present information.
Ability to meet short deadlines and handle multiple tasks to a high degree.
Ability to work in a team environment.
Ability to make effective and persuasive presentations on complex topics to clients and colleagues.
Requires in-depth knowledge of insurance financial terms and principles.
Ability to calculate complex figures.
Ability to forecast and prepare budgets.
Conducts financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations.
Requires expert level analytical and claim negotiating skills.
Draws upon the analysis of others and makes appropriate strategic recommendations.
Proficiency in use of Microsoft Office required, specifically, advanced Microsoft Excel and PowerPoint skills.
Data analytics skills required.

Nice To Haves

Law degree preferred.
Environmental liability helpful.
Professional/Med-Mal and Environmental liability helpful.

Responsibilities

Oversight, direction, and overall management of claim activity for assigned clients.
Management of casualty/liability claims (GL, Auto, Product, and Umb/XS Liability essential, EL, Professional/Med-Mal and Environmental liability helpful).
Analyze coverage considering relevant facts and contractual issues, as well as carrier response to same to ensure understanding and proper application of coverage.
Document and communicate claim activity to clients timely and effectively.
Seek to influence appropriate settlement authority and maximize insurance recovery for clients.
Partner with client’s internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.
Oversee the authorization of and issuance of indemnity and expense payments by carriers.
Prepare dashboard and other reports regarding claim analytics.
Manage, organize, and retain insurance claims records (electronic files), submissions and other correspondence.
Liaise between internal team members, insurance carriers, and defense counsel to support the daily administration of claims arising from various insurance programs.
Address and resolve requests for information by responding timely and efficiently.
Meet Willis Claims Service Standards.
Utilize the Willis Claims Engagement & Escalation Process.
Promote and foster WTW culture and values.
Manage the appropriate level of resources across the assigned territory.
Maintain relationships with all major internal and external partners.
Coordinate the assignment of service requests by other WTW partners.
Participate in meetings and provide ideas and strategies that strengthen the practice.
Be a strong external presence with speaking engagements, articles, and associations.
Provide informal assistance such as technical guidance, and/or training to coworkers.
Lead project teams and/or plan and supervise assignments of less senior employees.
Ensure quality and consistency in executing high level claim services to our clients.
Engage our global network of professionals as needed.
Appropriate utilization of all systems as required.
Work with others as necessary to continually improve quality and innovation.
Monitor the performance of vendor partner’s services.
Directly handle complex cases and special requests from field.
Directly handle key clients as primary claim resource.
Keep current on emerging claim issues and trends.
Support new business with sales presentations and RFP responses.
Participate in strategic large client team meetings as required.
Manage the quality and appropriateness of client service agreements.
Regularly meet with WTW brokerage executives to ensure delivery alignment.
Maintain direct relationships with key clients.

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off (only included for Washington roles)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.