Director - Claims Resolution

WTW•Houston, TX

2d•$175,000 - $210,000

About The Position

A Director - Claims Resolution at WTW serves as a resource for clients, applying their claim expertise to positively influence claim outcomes and insurance recoveries for those clients. The successful candidate will be responsible for the quality and consistency of all claim services they deliver to their clients. They will directly handle clients and may lead others in doing so. They partner with our regional business and industry/Specialty leadership to provide growth support, innovation, and to ensure execution of our business strategy. Note: visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. The Role This is a national role, with a focus on the Mid-Western and Western US. The Director - Claims Resolution will be responsible for the oversight, direction, and overall management of claim activity for assigned clients. Key duties/responsibilities include, without limitation, the following:

Requirements

Claims expertise
Ability to positively influence claim outcomes and insurance recoveries
Responsibility for quality and consistency of claim services
Ability to directly handle clients and potentially lead others
Partnership with regional business and industry/Specialty leadership
Oversight, direction, and overall management of claim activity for assigned clients
Management of casualty/liability claims (GL, Auto, Product, and Umb/XS Liability essential, EL, Professional/Med-Mal and Environmental liability helpful)
Analysis of coverage considering relevant facts and contractual issues, as well as carrier response
Documentation and communication of claim activity to clients
Ability to influence appropriate settlement authority and maximize insurance recovery
Partnership with client’s internal and external counsel
Overseeing authorization and issuance of indemnity and expense payments by carriers
Preparation of dashboard and other reports regarding claim analytics
Management, organization, and retention of insurance claims records (electronic files), submissions and other correspondence
Liaison between internal team members, insurance carriers, and defense counsel
Addressing and resolving requests for information
Meeting Willis Claims Service Standards
Utilizing the Willis Claims Engagement & Escalation Process
Promotion and fostering of WTW culture and values
Management of appropriate level of resources across the assigned territory
Maintenance of relationships with all major internal and external partners
Coordination of assignment of service requests by other WTW partners
Participation in meetings and providing ideas and strategies
Being a strong external presence with speaking engagements, articles, and associations
Providing informal assistance such as technical guidance, and/or training to coworkers
Leading project teams and/or planning and supervising assignments of less senior employees
Ensuring quality and consistency in executing high level claim services
Engagement of global network of professionals as needed
Appropriate utilization of all systems as required
Working with others to continually improve quality and innovation
Monitoring the performance of vendor partner’s services
Directly handling complex cases and special requests from field
Directly handling key clients as primary claim resource
Keeping current on emerging claim issues and trends
Supporting new business with sales presentations and RFP responses
Participation in strategic large client team meetings
Management of the quality and appropriateness of client service agreements
Regular meetings with WTW brokerage executives
Maintenance of direct relationships with key clients

Nice To Haves

EL, Professional/Med-Mal and Environmental liability experience helpful

Responsibilities

Assist in the management of casualty/liability claims (GL, Auto, Product, and Umb/XS Liability essential, EL, Professional/Med-Mal and Environmental liability helpful)
Analyze coverage considering relevant facts and contractual issues, as well as carrier response to same to ensure understanding and proper application of coverage
Document and communicate claim activity to clients timely and effectively
Seek to influence appropriate settlement authority and maximize insurance recovery for clients
Partner with client’s internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation
Oversee the authorization of and issuance of indemnity and expense payments by carriers
Prepare dashboard and other reports regarding claim analytics
Manage, organize, and retain insurance claims records (electronic files), submissions and other correspondence
Liaise between internal team members, insurance carriers, and defense counsel to support the daily administration of claims arising from various insurance programs
Address and resolve requests for information by responding timely and efficiently
Meet Willis Claims Service Standards
Utilize the Willis Claims Engagement & Escalation Process
Travel may be required
Promote and foster WTW culture and values
Manage the appropriate level of resources across the assigned territory
Maintain relationships with all major internal and external partners
Coordinate the assignment of service requests by other WTW partners
Participate in meetings and provide ideas and strategies that strengthen the practice
Be a strong external presence with speaking engagements, articles, and associations
Provide informal assistance such as technical guidance, and/or training to coworkers
Lead project teams and/or plan and supervise assignments of less senior employees
Ensure quality and consistency in executing high level claim services to our clients
Engage our global network of professionals as needed
Appropriate utilization of all systems as required
Work with others as necessary to continually improve quality and innovation
Monitor the performance of vendor partner’s services
Directly handle complex cases and special requests from field
Directly handle key clients as primary claim resource
Keep current on emerging claim issues and trends
Support new business with sales presentations and RFP responses
Participate in strategic large client team meetings as required
Manage the quality and appropriateness of client service agreements
Regularly meet with WTW brokerage executives to ensure delivery alignment
Maintain direct relationships with key clients