Healthcare Call Center

TEKsystems • Glendale, CA

3d • $21 - $21 • Onsite

About The Position

This is a special project assignment where a group of 10 consultants will be supporting 8 FTE in the Campus Support Center in Glendale, CA. This position requires the flexibility to work Monday-Friday and Saturdays after training. Consultants will be making outbound calls to patients to assist with confirming pharmacy refills, annual wellness visits, ER Outreach for people that have frequent visits to the emergency room, new authorizations, and additional projects as they come about from leadership.

Requirements

• At least 1 year of administrative medical field experience
• 1 year of experience in a call center environment
• Ability to hide, copy, paste, and filter within Excel
• Experience with insurance verifications
• Experience with authorizations
• Data entry skills

Nice To Haves

• Customer service
• Care coordination
• Prior authorization
• Insurance verification
• Benefit verification
• Excel data entry
• Project coordination
• Project management
• Medical

Responsibilities

• Making outbound calls to patients to assist with confirming pharmacy refills
• Assisting with annual wellness visits
• Conducting ER Outreach for frequent emergency room visitors
• Handling new authorizations
• Supporting additional projects as assigned by leadership

Benefits

• Medical
• Dental
• Vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed