Healthcare Call Center -Bilingual Spanish

Regal Medical Group • Glendale, CA

5d • Onsite

About The Position

The Campus Support Coordinators are responsible for supporting our campus medical resources/departments/patients and affiliated providers through inbound/outbound communications related to areas such as: ER visits; inpatient hospital/vital care resources; enrollment/marketing assistance; brokers/benefits specialists; Early Bird Alert online patient portal; patient annual wellness visits; provider transitions. In person patient/provider education and training of the Early Bird Alert online patient portal. The coordinator must be able to multi-task in a calm and efficient manner, demonstrate flexibility towards new projects and protocols and promote a positive team environment.

Requirements

• At least 5 years of experience working in a Managed Care or Healthcare call center.
• Proficient with Microsoft word processing software including Word/Excel.
• Knowledge of medical terminology and healthcare insurance industry operating procedures.

Nice To Haves

• Advanced certification or education within the healthcare arena preferred (i.e., MA, clinic, nursing school).
• Bilingual English / Spanish (read, write, speak) is a PLUS.

Responsibilities

• Communications may require actions such as: connect callers to appropriate campus medical resources in an effective manner; assist pts with appt scheduling either directly through NextGen or via call transfer; pt education regarding provider/hospital/community resources; class/event scheduling; assistance with Early Bird Alert online patient portal education/training/registration/password login/reset.
• Organizational skills involved in project mailings, such as: post ER visits, Early Bird Alert post activation for Easy Connect Assist users, OB Patient Welcome Packets.
• Ability to read, analyze and interpret general business periodicals.
• Ability to write reports, business correspondence, and procedure documents.
• Ability to effectively present information and respond to questions from patients, providers and the general public.
• All other duties as directed by management.

Benefits

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services
• 401k Retirement Savings Plan
• Income Protection Insurance
• Vacation Time
• Company celebrations
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage
• Sign-on bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed