Healthcare Billing Coordinator
About The Position
The Healthcare Billing Coordinator is responsible for providing comprehensive billing and customer service support for private pay accounts and for managing insurance co-pays at Redwood Terrace. This position ensures the accurate, timely filing, collection, and management of all private pay billing activities and follow up with residents/responsible family members on insurance co-pay that are due. Key responsibilities include preparing and submitting invoices, monitoring account balances, following up on outstanding payments, and resolving billing inquiries to maintain positive customer relationships. The coordinator plays a vital role in maintaining the financial integrity of Redwood Terrace by ensuring compliance with billing policies, minimizing discrepancies, and optimizing cash flow. They work closely with residents and family members, internal departments, and external partners to provide professional, responsive service while adhering to established guidelines and regulations.
Requirements
- Skilled Nursing Billing/AR experience is required.
- High school graduate or equivalent
- Minimum of 3 years of Accounts Receivable experience handling complex billing and collection issues
- Demonstrated ability to accurately calculate, post, correct and manage accounting figures and financial records
- Strong working knowledge of Medicaid and compliance regulations
- Ability to initiate or work independently with limited direction
- Computer literate with demonstrated knowledge of EHR, word processing, spreadsheet software
- Ability to define problems, analyze data, establish facts, and draw valid conclusions
- Experience and demonstrated skills in customer service
Nice To Haves
- Experience with PointClickCare (PCC) is a plus!
Responsibilities
- Provide comprehensive billing and customer service support for private pay accounts.
- Manage insurance co-pays.
- Ensure accurate, timely filing, collection, and management of all private pay billing activities.
- Follow up with residents/responsible family members on insurance co-pays that are due.
- Prepare and submit invoices.
- Monitor account balances.
- Follow up on outstanding payments.
- Resolve billing inquiries to maintain positive customer relationships.
- Maintain the financial integrity of Redwood Terrace by ensuring compliance with billing policies, minimizing discrepancies, and optimizing cash flow.
- Work closely with residents and family members, internal departments, and external partners to provide professional, responsive service while adhering to established guidelines and regulations.
Benefits
- Health, Dental and Vision Plans
- 20 days of paid time off (increases with years of service), plus 7 company holidays
- 401(k) with up to 4% employer match and no waiting on funds to vest
- HSA option with employer contribution
- Tuition Reimbursement and continuing education programs
- $25/line unlimited cell phone plan (plus taxes and fees)
- Cell Phone Stipend
- 5-star employer-paid employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
