Healthcare Benefits & Care Manager

Meta Care Inc • Austin, TX

6d • Onsite

About The Position

Meta Care is seeking a compassionate, relationship-driven individual to serve as a trusted advocate and guide for health plan members of the Catholic Diocese of Austin. This is more than a traditional healthcare role. We are looking for someone who is passionate about helping people navigate healthcare, understand their benefits, access needed resources, and improve their overall well-being. At Meta Care, we believe in delivering the right care, in the right place, at the right time. Through meaningful relationships and proactive support, our team helps members feel cared for, supported, and never alone in navigating healthcare challenges. This role is ideal for someone with experience in a busy healthcare environment who enjoys helping others, solving problems, and building trusted relationships.

Requirements

• Medical offices experience
• Care coordination experience
• Patient advocacy experience
• Provider offices experience
• Referral coordination experience
• Insurance verification experience
• Prior authorizations experience
• Population health experience
• Benefits navigation experience
• Practice management experience
• Strong interpersonal and communication skills
• Compassionate and service-oriented mindset
• Ability to manage multiple priorities
• Strong organizational skills and follow-through
• Comfort working independently and collaboratively
• Basic Microsoft Office proficiency

Nice To Haves

• Clinical backgrounds including Medical Assistant, CNA, LPN, RN, or related experience

Responsibilities

• Build trusted relationships through outreach and ongoing communication
• Serve as a primary point of contact for members
• Provide guidance and support regarding healthcare and benefits questions
• Educate members on wellness resources and preventive care opportunities
• Identify barriers and connect members to available services and support
• Assist members with scheduling medical and specialist appointments
• Help members navigate provider networks and healthcare systems
• Coordinate third-party services and resources when appropriate
• Connect members with transportation, home support, and community resources
• Provide support following hospitalizations or significant health events
• Help members access wellness tools and programs
• Advocate for members as they work through healthcare challenges
• Work closely with Meta Care's interdisciplinary support team
• Participate in team and client meetings
• Support outreach and member engagement efforts
• Maintain timely documentation and confidentiality

Benefits

• Medical, dental, and vision insurance
• Meta Care contribution of 90% toward individual medical premiums
• Retirement plan
• Seven paid holidays
• Vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed