Healthcare Associate - AssistRx Academy (Customer Service Representative)
About The Position
AssistRx Academy is a structured career-launch initiative designed to empower individuals seeking a career change, and those without prior healthcare experience to begin a meaningful career in the healthcare industry. Through a four-week paid training program, participants receive comprehensive instruction in healthcare operations, patient services, and compliance fundamentals. Upon successful completion of the Academy, participants are offered full-time employment as a Customer Service Representative supporting one of AssistRx’s client programs. This initiative serves as a gateway to long-term career growth and advancement within AssistRx and the broader healthcare ecosystem. The Healthcare Associate – AssistRx Academy is a passion-driven customer service role designed for individuals beginning their healthcare career journey. Participants will complete a four-week training and education program focused on healthcare fundamentals, patient support, and compliance requirements. Following training, Associates provide external customer service support by receiving and responding to program-related inquiries, assisting with pharmacy benefit investigations, and supporting patients and providers while handling Protected Health Information (PHI). This role works under close supervision with clearly defined tasks and performance expectations. Successful candidates demonstrate professionalism, empathy, patience, and a people-first mindset in all interactions.
Requirements
- High School Diploma or equivalent (required)
- Minimum of 3 years experience in a direct-to-consumer, customer service, or client-facing environment
- Ability to complete and successfully pass the 4-week AssistRx Academy training program
- Strong communication skills with a positive, professional demeanor
- Ability to learn quickly, multi-task, and adapt in a fast-paced environment
- Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Demonstrated aptitude for problem-solving, conflict resolution, and negotiation
- Ability to follow explicit instructions and adhere to structured workflows
- Reliable attendance and punctuality
- Schedule flexibility, including potential holiday and weekend rotations
Nice To Haves
- Two (2) years of post-secondary education
- Previous experience in a highly dynamic or rapidly changing environment
- Exposure to healthcare, insurance, or regulated service environments (preferred, not required)
Responsibilities
- Provide accurate, timely, and professional customer service support to patients, providers, and partners
- Respond to inbound inquiries related to healthcare programs and pharmacy benefit investigations
- Guide callers through program requirements and next steps
- De-escalate and resolve customer concerns with empathy and professionalism
- Collaborate with other call center representatives to improve service quality and consistency
- Maintain compliance with HIPAA and internal data protection standards
- Document interactions accurately within designated systems
- Perform other related duties as assigned
Benefits
- Four-week paid training program
- Full-time employment upon successful completion of training
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
- Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary
- Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
- Opportunity to work from home after 120 days
- Flexible and inclusive work culture that values work-life balance and diverse perspectives
- Career growth opportunities via 'promote from within mentality' and 'Advance Gold program'
- Referral bonus: $750 if hired
- #TransformingLives Honor award program
- Values Award program
- Vision Award program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
