Customer Service Representative (Healthcare)
About The Position
We're looking for compassionate, professional Customer Service Representatives to join our growing healthcare support team in Barranquilla, Colombia. In this role, you'll be the first point of contact for patients who need assistance scheduling appointments, requesting prescription refills, communicating with healthcare providers, arranging transportation, and answering general healthcare-related questions. Many of the patients you'll support are older adults, so we're looking for individuals who naturally demonstrate patience, empathy, professionalism, and outstanding communication skills. If you're someone who enjoys making a real difference while delivering exceptional customer service, we'd love to meet you.
Requirements
- Resume Review
- Prescreen Questionnaire
- One-Way Video Interview
- Live Interview via Teams
- Final Interview via Teams
- English resumes are required
- Strong English communication skills are essential
- Completion of the One-Way Video Interview is mandatory
- Fluent in spoken and written English
- Patient, kind, and empathetic
- An excellent communicator
- Comfortable speaking with elderly patients
- Detail-oriented with strong documentation skills
- Reliable with excellent attendance
- Adaptable to changing schedules
- Comfortable working in a fast-paced environment
Nice To Haves
- Healthcare experience is strongly preferred, including experience in: Medical offices, Healthcare providers, Patient scheduling, Pharmacies, Health insurance, Senior care
- Applicants with strong customer service or call center experience are also encouraged to apply.
Responsibilities
- Assist patients with appointment scheduling and rescheduling
- Process prescription refill requests
- Relay messages between patients and healthcare providers
- Help coordinate transportation to medical appointments
- Answer general healthcare-related inquiries
- Accurately document every interaction
- Follow healthcare procedures and escalation processes
- Deliver compassionate, patient-focused service on every call
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
