Healthcare Appointment Scheduler (Work From Home)

Expivia Interaction Marketing Group Inc. • Erie, PA

2d • $13 - $15 • Remote

About The Position

Join Expivia Marketing and make a meaningful impact by helping individuals access important services and appointments. After completing paid in-person training at our Erie, PA office, you'll transition into a permanent work-from-home position with all equipment provided by the company. This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a fast-paced environment.

Requirements

• High school diploma or GED
• Ability to pass a criminal background check and drug screening
• Reliable high-speed internet connection for remote work
• Strong computer skills and the ability to navigate multiple systems simultaneously
• Excellent attendance and punctuality

Nice To Haves

• Customer service or call center experience
• Appointment scheduling, patient scheduling, healthcare, transportation, or administrative experience
• Experience in care coordination or service coordination is a plus
• Compassionate and genuinely enjoy helping others
• Calm under pressure and able to problem-solve effectively
• Organized, detail-oriented, and accurate
• Comfortable speaking on the phone throughout the day
• Able to multitask while maintaining quality and efficiency
• Dependable, professional, and self-motivated
• Team-oriented with a positive attitude
• Adaptable and eager to learn new systems and processes

Responsibilities

• Answer inbound calls from individuals seeking assistance with scheduling and coordination
• Schedule, update, and manage appointments using multiple software systems
• Assist with patient scheduling and service coordination activities
• Support care coordination efforts by ensuring appointments and services are scheduled accurately and efficiently
• Communicate professionally and compassionately with callers
• Verify and document important information accurately
• Maintain accurate records and detailed notes
• Protect sensitive information and maintain confidentiality
• Ensure schedules remain organized and up to date
• Deliver a positive customer experience on every interaction

Benefits

• All equipment provided by Expivia Marketing
• Opportunities for advancement
• Career paths available in leadership, operations, recruiting, and client services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED