Healthcare Advocate, Bilingual | Onsite: Biloxi

Carenet Health•St. Martin, MS

2d•Onsite

About The Position

The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience, ensuring every interaction is handled with accuracy, empathy, and compliance. This role is critical in delivering high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet’s services. By consistently executing service expectations and adhering to regulatory and client requirements, the Healthcare Advocate directly supports operational performance, service quality, and brand reputation. The role also contributes to continuous improvement by accurately documenting interactions, identifying issues early, and participating in coaching and quality programs that enhance overall service delivery.

Requirements

Strong attendance and reliability.
Highly organized and detail-oriented.
Able to work in a fast-paced environment.
Flexible and adaptable to changing priorities.
Responsible and accountable for assigned work.
Self-motivated with a strong work ethic.
Committed to meeting productivity, quality, and attendance expectations.
Tech-savvy with the ability to quickly learn new systems, navigate multiple platforms, manage electronic documents, and adapt to changing processes.

Nice To Haves

Call center, customer service, case management, or administrative experience.
Experience working with disability claims, legal services, healthcare, insurance, or government-related processes is a plus.
Proficient with computer systems, CRM platforms, and documentation tools.

Responsibilities

Collect and review required documentation.
Complete case notes and maintain accurate records.
Contact the Social Security Administration (SSA) to obtain case updates and information.
Prepare and submit required forms and documentation.
Follow established workflows, timelines, and compliance requirements.
Perform back-office tasks, case follow-ups, and submission activities.