Healthcare Advocate, Bilingual | Onsite: San Antonio
About The Position
The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience, ensuring every interaction is handled with accuracy, empathy, and compliance. This role is critical in delivering high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet’s services. By consistently executing service expectations and adhering to regulatory and client requirements, the Healthcare Advocate directly supports operational performance, service quality, and brand reputation. The role also contributes to continuous improvement by accurately documenting interactions, identifying issues early, and participating in coaching and quality programs that enhance overall service delivery.
Requirements
- Bilingual (Spanish/English)
Responsibilities
- Ensuring every interaction is handled with accuracy, empathy, and compliance.
- Delivering high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet’s services.
- Consistently executing service expectations and adhering to regulatory and client requirements.
- Accurately documenting interactions, identifying issues early, and participating in coaching and quality programs that enhance overall service delivery.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan with company match
- Paid time off (PTO)
- Holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
