Healthcare Advocate, Bilingual | Onsite: Biloxi

Carenet Health•Biloxi, MS

22h•Onsite

About The Position

This position start 10/23/2026 The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience, ensuring every interaction is handled with accuracy, empathy, and compliance. This role is critical in delivering high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet’s services. By consistently executing service expectations and adhering to regulatory and client requirements, the Healthcare Advocate directly supports operational performance, service quality, and brand reputation. The role also contributes to continuous improvement by accurately documenting interactions, identifying issues early, and participating in coaching and quality programs that enhance overall service delivery. At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Bilingual Healthcare Advocate is $15 per hour. Advocate is seeking a dedicated and reliable Disability Representative to assist clients throughout the Social Security Disability (SSDI/SSI) process. The representative will support clients from intake through submission and follow-up, handling phone calls, case management, SSA communication, documentation, and administrative tasks. We're looking for someone who is very tech-savvy, reliable, detail-oriented, and comfortable working with document downloads/uploads, email communication, and navigating the NYL insurance website. The role does not involve calls, but it is a very sensitive position where accuracy is extremely important.

Requirements

Bilingual
Tech-savvy
Reliable
Detail-oriented
Comfortable working with document downloads/uploads, email communication, and navigating the NYL insurance website.
Strong attendance and reliability.
Highly organized and detail-oriented.
Able to work in a fast-paced environment.
Flexible and adaptable to changing priorities.
Responsible and accountable for assigned work.
Self-motivated with a strong work ethic.
Committed to meeting productivity, quality, and attendance expectations.
Proficient with computer systems, CRM platforms, and documentation tools.

Nice To Haves

Call center, customer service, case management, or administrative experience.
Experience working with disability claims, legal services, healthcare, insurance, or government-related processes is a plus.

Responsibilities

Serve as the frontline of Carenet’s member and patient experience, ensuring every interaction is handled with accuracy, empathy, and compliance.
Deliver high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet’s services.
Consistently execute service expectations and adhere to regulatory and client requirements.
Accurately document interactions, identify issues early, and participate in coaching and quality programs.
Collect and review required documentation.
Complete case notes and maintain accurate records.
Contact the Social Security Administration (SSA) to obtain case updates and information.
Prepare and submit required forms and documentation.
Follow established workflows, timelines, and compliance requirements.
Perform back-office tasks, case follow-ups, and submission activities.