Healthcare Advocate, Bilingual | Onsite: Biloxi
About The Position
The Healthcare Advocate serves as the frontline of Carenet’s member and patient experience, ensuring interactions are handled accurately, empathetically, and in compliance with regulatory and client requirements. The role supports access to care, member satisfaction, operational performance, service quality, and Carenet’s brand reputation. It also contributes to continuous improvement through accurate documentation, early identification of issues, and participation in coaching and quality programs. This is a bilingual position based onsite in Biloxi. The stated wage is $17.50 per hour. The position is scheduled to start on November 6, 2026.
Requirements
- High school diploma or equivalent required.
- Strong verbal and written communication skills and a patient- and service-focused mindset.
- Ability to consistently follow structured processes, scripts, and compliance requirements.
- Basic computer literacy and ability to navigate multiple systems simultaneously.
- Strong attention to detail and ability to document information accurately.
- Ability to handle sensitive information with professionalism and discretion.
- Willingness to learn healthcare terminology, systems, and workflows.
- Ability to perform effectively in a fast-paced, metrics-driven environment.
Nice To Haves
- College coursework preferred.
- 0–2 years of experience in a call center, healthcare, or customer service environment preferred.
Responsibilities
- Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
- Provide accurate information and guidance while demonstrating empathy and professionalism.
- Follow approved scripts, workflows, and escalation procedures.
- Document member or patient interactions accurately and completely in required systems.
- Identify and escalate issues requiring additional support or resolution.
- Maintain adherence to schedules, attendance policies, and break requirements.
- Participate in coaching sessions, quality reviews, and team meetings.
- Support operational initiatives aimed at improving service quality and member experience.
- Stay current on healthcare processes, systems, and compliance requirements.
- Maintain confidentiality of sensitive member and organizational information.
Benefits
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
