Healthcare Administrative Associate - Wytheville Family Medicine

Carilion Clinic•Wytheville, VA

3d•Onsite

About The Position

Carilion Clinic is a not-for-profit, mission-driven health system headquartered in Roanoke, Virginia. The organization describes a collaborative and supportive work culture focused on innovation, learning, professional development, and making a difference. The Healthcare Administrative Associate maintains front-office workflow to support the efficiency of a medical practice, clinic, or department. The role serves patients and visitors and supports clinic administrative operations, including scheduling, registration, patient check-in and check-out, medical records, communications, data management, billing documents, and payment collection.

Requirements

High school diploma or GED.
No prior experience required.
Must be customer driven.
Strong grammar, spelling, and punctuation skills.
Knowledge of medical terminology.
Knowledge of office procedures and equipment.
Proficiency in computer data entry and keyboarding.
Ability to use electronic medical records.
Good organizational, communication, and interpersonal skills.
Ability to multitask.

Nice To Haves

Knowledge of Microsoft software applications, including Word and Excel.

Responsibilities

Greet, screen, and provide service to patients and visitors.
Process mail, faxes, and other documents.
Maintain a multi-line phone system or switchboard.
Schedule, register, and check patients in and out.
Maintain medical records.
Perform data management and spreadsheet tasks.
Run and maintain reports.
Perform charge entry.
Process billing documents and research and resolve issues.
Collect co-payments, deductibles, and other self-pay amounts at the time of service.
Maintain a cash box and receipt books.