Healthcare Administrative Associate - Urogynecology

Carilion Clinic • Roanoke, VA

6d • Onsite

About The Position

The Healthcare Administrative Associate performs administrative, scheduling, registration, and customer service functions to support efficient and effective patient care. Depending on practice size and workflows, the role may focus on one higher-level function or cover multiple functions.

The position supports front-office operations, including patient registration, scheduling, check-in and check-out; managing phone calls and messages; maintaining patient, insurance, and eligibility information; collecting payments and balancing transactions; coordinating referrals and authorizations; organizing medical records; supporting charge entry, coding, and billing resolution; and using electronic medical record systems for scheduling, reporting, and documentation. The associate also assists patients and visitors, maintains reports and databases, supports correspondence and meeting materials, helps coordinate events and departmental projects, performs basic clinical support tasks under supervision when assigned, and assists or trains team members as needed.

Requirements

• High school diploma or GED.
• Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and electronic medical records.
• Proficiency in computer data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Perform front-office functions, including patient registration, scheduling, check-in, and check-out.
• Manage multi-line phone systems, screen calls, and route messages appropriately.
• Maintain accurate patient demographic, insurance, and eligibility information.
• Collect co-payments, deductibles, and other payments, and balance daily transactions.
• Coordinate referrals and obtain insurance authorizations as required.
• Maintain and organize medical records in compliance with regulatory standards.
• Perform charge entry and coding support, and resolve billing-related issues.
• Use electronic medical record systems for scheduling, reporting, and documentation.
• Provide directions and assistance to patients and visitors.
• Maintain reports, databases, and spreadsheets, and perform basic data analysis.
• Support administrative functions, including correspondence, reports, and meeting materials.
• Assist with event coordination, scheduling logistics, and departmental projects.
• Perform basic clinical support tasks under supervision as assigned.
• Assist team members and provide training as needed.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years.
• Voluntary 403B plan.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED