HEALTHCARE ADMINISTRATIVE ASSOCIATE - Gastroenterology

Carilion Clinic • Roanoke, VA

8d • $16 - $23

About The Position

The Healthcare Administrative Associate supports front office operations by performing administrative, scheduling, registration, and customer service functions to help ensure efficient and effective patient care delivery. Depending on the size of the practice and its workflows, the associate may perform one higher-level function or multiple functions. The position may also involve basic clinical support tasks under supervision and assisting team members with training as needed.

Requirements

• High school diploma or GED.
• Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and electronic medical records.
• Proficiency in computer data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Perform front office functions, including patient registration, scheduling, check-in, and check-out.
• Manage multi-line phone systems, screen calls, and route messages appropriately.
• Maintain accurate patient demographic, insurance, and eligibility information.
• Collect co-payments, deductibles, and other payments, and balance daily transactions.
• Coordinate referrals and obtain insurance authorizations as required.
• Maintain and organize medical records in compliance with regulatory standards.
• Perform charge entry and coding support, and resolve billing-related issues.
• Use electronic medical record systems for scheduling, reporting, and documentation.
• Provide directions and assistance to patients and visitors.
• Maintain reports, databases, and spreadsheets, and perform basic data analysis.
• Support administrative functions, including correspondence, reports, and meeting materials.
• Assist with event coordination, scheduling logistics, and departmental projects.
• Perform basic clinical support tasks under supervision as assigned.
• Serve as a resource for team members and assist with training as needed.
• Maintain a safe, organized, and efficient work environment.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years; voluntary 403B.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED