Healthcare Account Executive II

Florida Blue•United States,

17h

About The Position

The Account Executive II manages front-line relationships with clients, including HR leaders, brokers, C-level partners, and internal staff delivering healthcare benefit solutions. The role manages strategic partnerships with high-revenue and key clients, including clients with 5,000 or more employees, and works with vendors and consultants to assess benefit plans, recommend strategies, maintain service quality and plan effectiveness, retain business, and identify appropriate opportunities to upsell WebTPA products. The position also manages and develops dedicated internal team members supporting key clients or a block of clients, including directly supervising Associates. The Account Executive works across internal operational areas and leads cross-functional efforts involving client service, plan analysis, renewals, implementations, enrollments, and contract delivery. Occasional travel to multiple locations for meetings, events, and conferences is required.

Requirements

At least 7 years of related work experience.
Experience in health insurance or benefits administration, working directly with clients and distribution networks in a healthcare benefits environment.
At least 2 years of direct supervisory or management experience.
Related bachelor's degree in Business, Communications, Healthcare, or a related field; additional experience may be considered in lieu of a degree.
Detailed knowledge of Healthcare Reform.
Extensive experience and demonstrated proficiency with Microsoft Office applications, including Word, Excel, Access, and PowerPoint.
Strong verbal and written communication skills; writing samples may be requested.
Ability to work and communicate across organizational operational areas.
Ability to handle confidential and sensitive information appropriately.
Ability to present confidently to clients and executives and tailor messages to the intended audience in line with business objectives.
Negotiation skills.
Strong client-service orientation, energy, and enthusiasm.
Strong work ethic, drive to succeed, and ability to self-manage.
High attention to detail, particularly details affecting benefit-plan performance.
Ability to work independently and proactively, as well as collaboratively as part of a team.
Analytical ability to identify problems and propose effective solutions.
Ability to segment and prioritize workload according to time sensitivities and critical success factors.
Well-developed project-management skills.
Ability to travel occasionally to multiple locations for work, including meetings, events, and conferences.
Ability to perform sedentary work, occasionally exerting up to 10 pounds of force to move objects.

Responsibilities

Manage a small block of clients, including at least one jumbo/key client assignment of 5,000 or more employees, and retain the block’s revenue and profitability.
Build and maintain knowledge of product and service delivery systems and infrastructure to identify and address client problems and information requests promptly.
Respond to client inquiries within 24 hours, set expectations for resolution, and deliver on commitments.
Create and maintain proactive communication with clients, distributors, business partners, and consultants.
Use WebTPA reporting and analysis tools to report plan performance metrics and deliver complex utilization and operating reports; recommend actions to plan leadership.
Assist leadership in guiding, developing, and mentoring Account Managers and Account Management Associates; directly manage or supervise Associates supporting the business.
Support projects involving problem resolution, research, implementations, enrollments, and renewals.
Ensure delivery of fully executed client contracts, including ASA, plan document, compliance, network, PBM, and BAA documents.
Build feedback processes to gather client-satisfaction information from brokers, consultants, vendors, partners, stop-loss carriers, and other sources to support retention.
Analyze client plan performance and identify opportunities to upsell or cross-sell WebTPA or partner products and services while improving the service experience.
Understand client plan objectives, discuss key performance indicators, analyze issues, and recommend or model changes to meet objectives.
Evaluate client needs and lead cross-functional teams in designing, planning, configuring, and implementing products and services, including renewals and new-client implementations.
Oversee team members servicing clients and set team priorities and deliverables based on agreed client objectives; mentor team members and support their industry knowledge and career development.
Schedule and lead client and delivery-team meetings, communicate progress against client plan-management strategy, and prepare supporting data, research, analysis, and materials.
Review client benefit plans in light of industry, locations, required products and services, and compliance factors.
Communicate and ensure client compliance with federally and state-mandated requirements.