Healthcare Access Associate - Patient Registration

Champlain Valley Physicians Hospital • Plattsburgh, NY

3d • $24 - $34 • Onsite

About The Position

Under the direction of the Patient Access Supervisor, the Healthcare Access Associate protects the hospital’s ability to collect payment for services by accurately interviewing patients, collecting demographic, clinical, and financial information, and recording it in the hospital information system. The role also includes distributing required patient information confidentially, taking admission reservations from physicians’ offices and the Emergency Department, scheduling appropriate tests and admissions, and communicating with ancillary and clinical departments when necessary. The position is responsible for all telecommunication representative duties.

Requirements

• High school graduation is required.
• Within three months of hire, enroll in and complete a medical terminology course, or have a medical terminology certificate, or have completed an anatomy and physiology course with a grade of C or better, evidenced by transcript.
• Within three months of hire, obtain a Microsoft Word course certificate or pass the CVPH test requirement.
• Pass a data-entry test with an accuracy score of 95%.
• Become a Certified Healthcare Access Associate within 24 months of hire.
• One year of customer service experience is required.
• Must be comfortable asking patients for money, such as copays, deductibles, and coinsurance.
• Within three months of hire, enroll in and complete a basic coding course, or have a basic coding course certificate or transcript.

Nice To Haves

• Associate degree in business or healthcare preferred.
• Microsoft Excel course certificate preferred.

Responsibilities

• Accurately interview patients and collect demographic, clinical, and financial information.
• Record patient information in the hospital information system.
• Distribute required patient information confidentially.
• Take admission reservations from physicians’ offices and the Emergency Department.
• Schedule appropriate tests and admissions.
• Communicate with ancillary and clinical departments when necessary.
• Perform all telecommunication representative duties.
• Ask patients for payment, including copays, deductibles, and coinsurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED