Health & Wellness Administrative Support Coordinator

Rochester Institute of Technology • Rochester, NY

6d • Onsite

About The Position

Make a meaningful impact on student well-being by supporting efficient clinic operations and helping deliver high-quality, patient-centered healthcare services to the campus community. Gain valuable experience in customer service, healthcare administration, problem-solving, and electronic health systems while contributing to a fast-paced clinical environment. Serve as a key member of the Student Health Center team, helping students navigate services and access the care and resources they need to succeed both academically and personally. Build professional skills through hands-on involvement in a variety of clinical support and administrative functions that directly enhance the student experience. This position requires availability to work one evening shift per week as part of the regular work schedule to support clinic operations and ensure consistent student access to care.

Requirements

• High School diploma or GED
• 2 years of relevant experience
• Knowledge of medical office procedures, terminology, and front desk operations in a clinical or wellness setting
• Knowledge of confidentiality standards, HIPAA regulations, and university policies related to student health services
• Skill in using electronic health record (EHR) systems and appointment scheduling software
• Skill in providing clear, courteous, and professional communication in person, by phone, and electronically
• Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining accuracy and attention to detail
• Ability to interact effectively with diverse populations and maintain a welcoming and inclusive environment
• Candidates must be eligible to work in the United States.

Nice To Haves

• Equivalent combination of experience and education may be considered

Responsibilities

• Greets and assists students, visitors, and callers, creating a welcoming and professional front desk experience
• Schedules and manages appointments for medical and mental health providers using electronic health systems
• Provides information on available services, appointment procedures, confidentiality policies, and health requirements
• Reviews and processes immunization records and other required health documentation in accordance with university and state regulations
• Handles administrative tasks including answering phones, processing payments, maintaining records, and managing electronic files
• Maintains confidentiality and supports departmental operations by exercising sound judgment and professionalism
• Other duties as assigned

Benefits

• The salary range for this position is listed above.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED