Health & Wellness Access Liaison

Emory Healthcare•Tucker, GA

3h•Onsite

About The Position

The Health & Wellness Access Liaison serves as a high-performing brand ambassador for Emory Healthcare, delivering exceptional customer service and personalized care coordination for employees and corporate partner populations. This role acts as a liaison between employees and Emory Healthcare providers, assessing individual needs and coordinating access to care across physicians, services, and community resources. The Liaison enhances the employee healthcare experience through customized care plans, proactive engagement, and integration of wellness initiatives that support improved health outcomes.

Requirements

Bachelor’s degree preferred.
Minimum of two (2) years of healthcare, customer service, or related experience preferred.
Strong interpersonal, customer service, and communication skills.
Detail-oriented with strong organizational and coordination abilities.
Critical thinking and problem-solving skills.
Ability to work independently with minimal supervision.
Professional demeanor with a strong commitment to service excellence.
Strong knowledge of scheduling across a wide range of healthcare services.
Understanding of Patient Access operations and workflows.
Interest in or knowledge of employee health and wellness initiatives.
Resourceful, solution-oriented, and dependable.
Ability to drive health initiatives and achieve measurable outcomes.
Demonstrates ownership, accountability, and pride in delivering high-quality service

Responsibilities

Serve as the primary liaison between employees and Emory Healthcare providers and staff.
Assess employee needs and coordinate care with appropriate physicians, care teams, and services.
Develop customized care itineraries tailored to individual health and lifestyle needs.
Facilitate seamless navigation across the Emory Healthcare system and community resources.
Provide consistent onsite presence and concierge-level service to employees.
Build strong relationships to enhance engagement and satisfaction with healthcare services.
Deliver a high-touch, patient-centered experience aligned with Emory Healthcare standards.
Partner with the Office of Wellbeing to incorporate wellness initiatives into healthcare services.
Support and promote programs that improve employee health and wellbeing.
Identify opportunities to introduce innovative services that enhance overall health outcomes.
Collaborate with Marketing and Community Engagement teams to support outreach initiatives, including: Health fairs, Educational sessions, Preventive screenings
Participate in initiatives that strengthen employee engagement and awareness of available services.
Develop and implement mechanisms to measure program effectiveness and success.
Analyze outcomes and recommend improvements to enhance service delivery and health initiatives.
Partner with leadership to drive performance and achieve program goals.
Perform other duties as assigned to support employee health and engagement initiatives.