Health Unit Coordinator - Nights

The Christ Hospital Health Network•OH, OH

About The Position

This role provides clerical support to the clinical team and assists with daily patient care tasks. It serves as a communication link among patients, staff, visitors, physicians, and other departments. The coordinator enters patient data, maintains medical records, and manages related documents from admission through discharge. The role also supports patient care by running errands, cleaning, and helping maintain an environment conducive to quality care. Communication should be culturally and age-appropriate. The coordinator handles reception and communications; maintains patient logs, charts, records, and related information in Epic; supports unit supplies and equipment; and completes administrative tasks and errands. The role contributes to unit governance and process improvement, follows emergency directions and the chain of command, and may train and orient new employees as requested.

Requirements

High school graduate or GED.
No licenses or certifications required.

Responsibilities

Keep the Clinical Manager and staff informed of issues.
Greet and assist patients, visitors, and staff; answer call lights promptly and courteously.
Maintain positive customer relations and use clear, respectful, accurate, confidential phone etiquette; transfer calls efficiently.
Facilitate communication with ancillary departments, hospital departments, physician offices, and other personnel as needed.
Help locate supplies and medical records and follow departmental and hospital customer service standards.
Maintain admission and discharge logs and support timely patient admissions, transfers, and discharges.
Enter transport requests into EPIC Bed Management and complete consults in Epic accurately.
Obtain signatures for Consent to Hospital and Medical Treatment Forms as needed and copy Advanced Directives for patient charts.
Place calls for STAT requests and follow downtime procedures for manual order entry using SRO, BCA Web, and BCA Standalone.
Prepare service requisitions, enter and record unit-based charges as needed, and run daily EPIC audits or reports as directed.
Maintain current and old patient charts, promptly file forms and results, copy and retrieve medical records, and keep charts organized.
Prepare charts for new patients with face sheets, labels, and armbands; break down charts for discharged patients and place the face sheet on top.
Ensure mobile phones have charged batteries; monitor the tube system and distribute its contents to appropriate nurses.
Check incoming faxes and forward them to the correct personnel; maintain printers, copiers, and fax machines, including routine maintenance and replenishment.
Order, verify, and store supplies and equipment, maintaining inventory as directed.
Complete unit typing and filing tasks excluding patient records, errands, and other unit-specific needs as directed.
Submit Plant Maintenance Work Requisitions and notify Clinical Engineering or other appropriate personnel about malfunctioning equipment.
Observe equipment function and report malfunctions to the charge RN, Clinical Engineering, Maintenance, Help Desk, or POMS, as appropriate.
Identify and report potential safety hazards; know the locations of fire alarms, extinguishers, and hoses.
Keep the nurses' station clean, tidy, and organized.
Serve as a positive role model and ensure timely, appropriate follow-through on job functions.
Participate in unit governance and collaborate with the Clinical Manager on developing, implementing, and evaluating Process Improvement Plan initiatives.
Advocate for High Reliability principles, use data to drive improvement, and attend in-services and unit meetings or review meeting minutes.
Maintain unit equipment integrity, including cleaning and repairs; train and orient new employees as requested.
Respond to emergencies and follow directed actions, adhere to the chain of command, and complete unit assignments as requested.