Health Unit Coordinator

St. Joseph Hospital & Medical Center•Phoenix, AZ

1d•$18 - $23•Onsite

About The Position

The Health Unit Coordinator (HUC) serves as the central administrative and communication hub for the nursing station, supporting efficient patient flow and unit operations. The role performs clerical and reception duties; manages supply and equipment requests; handles admissions, discharges, and transfers; maintains records and checks charts; obtains documents; and processes or transfers orders. The HUC answers call lights and incoming calls, directs them appropriately, and may assist with medication retrieval or delivery. The position supports patients, families, nurses, and physicians through customer service, communication, and appropriate assistance with patient care. It also contributes to unit quality and core metrics through administrative work such as chart audits and compliance audits, and helps ensure supplies and equipment are available for efficient care.

Requirements

High school diploma or GED.
Ability to read, write, and speak English fluently.
Exceptional organizational skills, meticulous attention to detail, and ability to multitask rapidly.
Excellent communication and interpersonal skills for interacting with patients, families, and the healthcare team.
Strong commitment to supporting patient care.

Nice To Haves

Three months of related experience in an acute care setting.
Medical terminology knowledge.
Health Unit Certification.

Responsibilities

Perform clerical and reception duties at the nursing station.
Manage supply and equipment requests and ensure the unit has supplies and equipment available for patient care.
Handle patient admissions, discharges, and transfers.
Maintain records, check charts, obtain documents, and process or transfer orders.
Answer call lights and incoming calls and direct them to appropriate staff.
Assist with medication retrieval or delivery when needed.
Enhance patients’ and families’ hospital experience through customer service, including greeting, patient rounding, call-light response, alerting appropriate staff, patient and family education, acting as a resource for certain programs, and discharge phone calls.
Participate in value-added activities based on staff, leadership, department, and patient needs.
Perform administrative tasks that support quality and core metrics, including chart audits and audits for clinical or program compliance.
Follow up on physician orders and document actions in the medical record.
Monitor the needs of nurses and physicians during examinations, treatments, and procedures, and assist nursing with patient care when appropriately competent and trained.