Health Unit Coord (HUC) - 2N ICU - League City Campus (Evenings 3p-11p)

University of Texas Medical Branch (UTMB)•League City, TX

20h•Onsite

About The Position

The Health Unit Coordinator (HUC) supports the daily operation of a patient care unit through clerical support to the health-care team. This role involves performing receptionist and secretary activities, maintaining medical records, managing equipment and supplies, assisting with patient needs, and contributing to a safe and orderly environment. The HUC also plays a role in quality improvement, productivity, and personal development.

Requirements

High school diploma or equivalent.
Completion of an accredited Unit Coordinator/Clerk program, or one-year related job experience/college course work.
BLS certification.
Proficient in typing, spelling, and medical terminology.

Responsibilities

Performs receptionist/secretary activities for assigned area embodying the Principles of Service: Greets patients, guests, and staff; interacts with and provides services for patients and their families; utilizes professional telephone etiquette; promptly answers telephones and intercoms; accurately routes calls and messages; uses basic computer skills and printing equipment to retrieve and process clinical information; promptly processes electronic mail and messages; maintains bulletin boards, unit manuals, and files; sorts and distributes incoming unit mail; maintains accurate logs and records; organizes and prioritizes work; promptly and accurately enters and retrieves information through the Hospital Automated System.
Practices positive guest and peer relations: Consistently communicates effectively and courteously; addresses or reports guest/customer complaints/concerns; establishes and maintains positive rapport with patients/families, guests, other departments, and peers.
Maintains unit Medical Records as outlined by UTMB policies and procedures: Assures medical records are properly assembled, filed, maintained, and repaired; notifies appropriate individuals of orders, admissions, transfers, and discharges; ensures ancillary services are provided as ordered; transcribes, enters, and recognizes manual and electronic information accurately, concisely, timely, and legibly; compiles statistics and data for reporting and maintains census reports.
Maintains equipment and supplies on assigned unit: Tracks unit equipment loaned to other areas; monitors, orders, and arranges repairs for equipment and supplies; obtains routine and emergency equipment; maintains equipment instruction manuals; initiates requisitions and prepares justification for additional replacement equipment; inventories unit equipment and assumes responsibility for its organization and disposition; assists in protocol for evaluation of new supplies and medical/nursing consultation; inventories and orders office supplies and medical record forms; maintains unit par levels and inventory control for unit/patient supplies and equipment; tracks and monitors sterile tray processing.
Meets patient needs that do not directly relate to medical or nursing care: Assists with phone communications for patients with disabilities; assists in patient room preparation, serving meals, transporting patients, and performing indirect patient care duties; knows and follows safety measures and takes emergency action if patient safety is jeopardized; assists nursing and admitting in patient room assignment; works cooperatively with others; makes and runs errands for the unit; coordinates patient schedules with other hospital services/departments.
Assists in the maintenance of a neat and orderly environment: Assists in coordinating and maintaining the units’ environment including aesthetic safety and cleanliness; maintains a neat, orderly nursing station, including delivering flowers, emptying trash, cleaning equipment, defrosting the refrigerator, cleaning the fax machine, utility room, and med cart.
Respects and supports patient/family rights: Serves as patient/family advocate; practices principles of patient and employee confidentiality; utilizes available resources and seeks assistance in dealing with ethical dilemmas.
Participates in and supports continuous quality improvement activities: Participates in Continuous Process Improvement initiatives; uses initiative to perform recurring work independently; follows accepted practice in resolving non-recurring problems and meeting deadlines; initiates and coordinates reports of unusual incidents and takes indicated follow-up actions.
Demonstrates acceptable productivity and practices cost containment: Prioritizes and completes all work effectively and efficiently; demonstrates initiative, resourcefulness, and flexibility; effectively and efficiently uses time, equipment, and supplies.
Functions as an interdependent and supportive team member: Provides support and assistance; completes errands or other related duties; participates in unit/departmental meetings/activities and supports the philosophy and goals of the unit/department and hospital.
Accepts responsibility for own growth/development: Participates in in-services and ongoing education programs; remains current on all in-service/education/credentialing/certification requirements; exchanges constructive feedback; conducts self-evaluation and participates in developmental goal setting; seeks out and participates in opportunities for personal/professional development; adheres to internal controls and reporting structure.
Performs related duties as required.