Health Unit Coordinator - Surgical ICU (SICU) and Cardiovascular ICU (CVICU)

Cleveland Clinic•Weston, FL

3d•Onsite

About The Position

Cleveland Clinic Weston Hospital is seeking a Health Unit Coordinator (HUC) for its combined Surgical Intensive Care Unit (SICU) and Cardiovascular Intensive Care Unit (CVICU). The unit cares for critically ill patients following surgery, particularly those with cardiovascular, thoracic, or vascular conditions, and supports perioperative management, post-operative complications, and specialized intensive care needs. The HUC provides customer service to patients, families, and visitors and uses administrative and clerical skills to support efficient department operations and patient care. This caregiver works nights from 7:00 p.m. to 7:30 a.m. The role involves general secretarial and clerical work, order processing, communication with patients and staff, coordination of records and department requests, and support for patient comfort and operational efficiency. The caregiver should be able to work at a fast pace, prioritize multiple assignments, collaborate with healthcare team members, problem-solve, and manage stress. Work hours may exceed eight hours per day depending on the work to be accomplished. Standard Precautions and required personal protective equipment must be followed.

Requirements

High school diploma or GED.
Ability to work at a fast pace, prioritize multiple assignments and requests, resolve conflicts, collaborate with department directors, physicians, and other healthcare team members, maintain operational efficiency, problem-solve, make decisions, exercise self-control, and tolerate stress.
Self-starting and self-motivating, with minimal sustained direction in assessing needs, directing staff, and carrying out departmental and professional responsibilities.
Ability to comply with the Cleveland Clinic influenza prevention program, including annual influenza vaccination or an approved exemption.
Ability to pass controlled-substance testing following an employment offer.

Nice To Haves

One year of clerical experience.
Customer service, rehabilitation, or prior retail experience.

Responsibilities

Provide general secretarial and clerical duties, including organizing charts, stamping documents, gathering emergency patient data, preparing charts, collecting data, and completing clerical work.
Complete physician order processing and order entry.
Answer call lights and follow up with appropriate caregivers regarding patient needs.
Ensure charts are properly closed, including charge sheets, Health Screening Assessments, and narrative notes, and send completed charts to the Data Coordinator upon discharge.
Act as a receptionist by answering telephones, relaying messages, placing calls, and interacting professionally with patients, families, visitors, staff, and other departments.
Transcribe physician orders accurately, alert nurses to new, single, and stat medication orders, and confirm that a Registered Nurse signs all orders.
Receive and accurately relay messages from other departments, including Lab, X-Ray, and Admitting.
Confirm patient lab requisitions are completed and sent to the Lab.
Assess and organize workload, determine order of importance, and prioritize work.
Enter computer work orders for maintenance issues, biomedical needs, and IT-related problems.
Notify Environmental Services when rooms need cleaning.
Ensure 100% compliance with patient ADT functions and computer status.
Complete a unit activity/time log for discharges, transfers, and admissions.
Complete Occurrence Report forms.
Contact the Patient Concierge or address patient and family issues with the appropriate department head, and advocate for patient comfort by alerting nursing caregivers to needs such as pain or anxiety.