Health Unit Coordinator Emergency Department Part Time Nights

Northwestern Memorial Healthcare • Huntley, IL

10d • $17 - $26

About The Position

The Health Unit Coordinator reflects Northwestern Medicine’s mission, vision, and values and complies with its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The role performs unit-based reception, clerical, medical record, and patient registration functions. The coordinator sets priorities, handles emergency situations calmly, communicates with staff, patients, and families, and serves as a liaison between patient care units and other patient-related departments. The coordinator manages unit workflow in concert with the charge RN and/or assistant manager.

This is a part-time, night-shift position in the Emergency Department, scheduled for 24 hours per week (0.6 FTE). The stated hourly salary range is $17.05–$25.58.

Requirements

• High school diploma or GED equivalent.
• Basic computer knowledge.
• Ability to communicate effectively in English, verbally and in writing.
• Ability to assess when an interpreter is needed and use interpreter services effectively.
• Excellent customer service skills.

Nice To Haves

• One year of experience in a pertinent clinical specialty.

Responsibilities

• Provide a friendly, professional, approachable presence and timely, accurate information to patients and customers; respond to questions or direct them to appropriate resources.
• Help patients and customers find their way and use service-recovery skills to address problems or service breakdowns.
• Work cooperatively across teams and departments, communicate effectively, respect differing opinions and disciplines, and use unit resources efficiently.
• Manage schedules, assignments, and unit work efficiently; contribute to continuous improvement, cost reduction, streamlined processes, and service growth.
• Coordinate work with the Manager and Charge Nurse; communicate clearly with managers, nurses, co-workers, physicians, and other departments to support interdisciplinary patient care.
• Retrieve laboratory results from the computer and bring them to the attention of the nurse caring for the patient.
• Interact professionally with patients and families and provide explanations and verbal reassurance as needed.
• Prepare medical records for new admissions; disassemble and forward charts to Medical Records upon discharge; maintain records in chronological order behind the appropriate tabs.
• Obtain required signatures and documents and be aware of the Petition and Certificate process for involuntary admissions.
• Accurately transcribe and clarify handwritten orders, order sets, physicians’ orders, and clinical data; enter and verify orders in the computer for timely and accurate delivery of medications, supplies, and diagnostic or therapeutic services.
• Pursue learning opportunities and participate in professional development, sharing relevant continuing-education knowledge with co-workers.
• Use computer systems for order entry, results, documentation, and policies; operate equipment safely and correctly.
• Remain flexible and organized under stressful conditions and handle multiple high-level, time-sensitive tasks.
• Answer telephones and monitor the unit’s closed-circuit camera and intercom/door-entry system; communicate information to appropriate staff or family members.
• Prioritize and complete unit work as the needs of the unit, patients, and staff change.
• Compare patient type in the computer with actual status and make corrections as needed.
• Perform pre-census work and validate daily admission, discharge, and census lists.
• Register patients in the computer.
• Conduct telephone screenings or inquiry calls to determine appropriate disposition; observe patient confidentiality and Release of Information requirements.
• Order supplies and print forms used for patient charts.
• Perform other duties as assigned.

Benefits

• Northwestern Medicine describes a range of benefits intended to support employees’ physical, emotional, and financial well-being; eligibility depends on employment classification.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED