Health Unit Coordinator HUC - Emergency Department

American Addiction Centers•Milwaukee, WI

21h•Onsite

About The Position

The Health Unit Coordinator (HUC) for the Emergency Department is responsible for coordinating tests and treatments with and between various departments for patients on nursing units. This role requires maintaining a working knowledge of the functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments. The HUC facilitates essential communications, including managing a multi-line telephone, unit/site paging, and the hospital information system. They screen incoming telephone calls, monitor department office equipment, and troubleshoot minor issues, arranging for repairs of major malfunctions. A key aspect of this role is maintaining a working knowledge of the Electronic Medical Record (EMR) system and other computer systems for ordering supplies and equipment. The HUC processes daily patient charges, compiles necessary chart forms for admissions, transfers, discharges, and expirations, and obtains medical record copies for transfers. They verify the accuracy and completeness of patient demographic information and registration within the medical record, ensuring the appropriate level of care is documented. The position also emphasizes establishing and maintaining positive customer relations, fostering a harmonious work environment, and demonstrating excellent communication skills with the healthcare team. The HUC must be able to provide age-appropriate care, demonstrating knowledge of growth and development across the lifespan and the ability to assess and interpret patient status relative to age-specific needs.

Requirements

Basic computer skills.
Excellent oral and written communications.
Excellent interpersonal skills and the ability to adapt to interruptions and changing priorities/workloads.
High level of attention to detail essential.
Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.
Must be able to lift up to 35 lbs. occasionally.
Will regularly be exposed to mechanical, electrical, chemical and radiation hazards as well as blood and body fluids; therefore, personal protective equipment must be worn as necessary.
Must have functional vision, hearing, and speech.
Operates all equipment necessary to perform the job.

Nice To Haves

Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others).

Responsibilities

Coordinates tests and treatments with and between various departments for patients on nursing units.
Maintains working knowledge of functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments.
Facilitates communications required to support patient care including multiple-line telephone, unit/site paging and hospital information system.
Screens incoming telephone calls.
Monitors department office equipment and troubleshoots minor problems.
Arranges repair of major malfunctions.
Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment.
Processes daily patient charges and/or related procedures through the system.
Compiles necessary chart forms for admissions, transfers, discharges and expirations.
Obtains appropriate copies of medical records for transfers to nursing homes and other health care facilities.
Verifies medical records contain complete and accurate patient demographic information, patient identification and registration in the medical record, including appropriate level of care.
Establishes and maintains positive customer relations and contributes to a harmonious work environment.
Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the health care team.
Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
Demonstrates knowledge of the principles of growth and development over the life span and possesses the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program