Health Unit Coordinator

Banner Health•Sun City West, AZ

5d•Onsite

About The Position

Banner Del Webb Medical Center is seeking a Health Unit Coordinator to provide administrative support and customer service for an assigned patient care area, promoting organized and efficient patient care. The coordinator facilitates communication among physicians, nurses, and patients; calls in consultations; and serves as a liaison with internal departments and external contacts. The position is also cross-trained as a companion/PCA. This is a full-time day-shift position, Monday through Thursday, 9:00 a.m. to 5:30 p.m. Weekend and holiday work is included on a rotating basis. The position offers access to a self-scheduling tool, a $1-per-hour weekend shift differential, and an 18% night shift differential. The role operates under local supervision and is responsible for an assigned unit. It is based in a fast-paced, sometimes stressful environment with a strong customer-service focus and regular interaction with patients, families, physicians, unit staff, case managers, patient service staff, medical records staff, and external customers.

Requirements

High school diploma, GED, or equivalent working knowledge.
Skills and abilities typically attained with one year of medical clerical experience, preferably in a hospital or physician office, or prior customer service experience.
Excellent organizational skills.
Effective human relations and communication skills.
Working knowledge of medical terminology.
Computer literacy, including knowledge of commonly used office software and keyboarding skills.

Nice To Haves

Successful completion of an approved unit secretary program.
BLS certification.
Additional related education and/or experience.

Responsibilities

Perform receptionist and clerical duties to support operating efficiency and communication throughout the department; help resolve customer problems or collect information and refer issues to the appropriate person.
Process patient admissions, record bed assignments in the system, prepare face sheets, print patient labels, and request outside records from other facilities and physician offices.
Maintain complete patient records, including admission, transfer, and discharge information, progress notes, and consent forms; scan or file reports and chart forms, ensure forms are labeled and accessible, and maintain patient education materials. May perform quality control or validations.
Enter pending discharges into the system, coordinate appointments for procedures and treatments needed before discharge, and process patient discharges.
Maintain office, dietary, and medical supply levels; complete requisitions and reconcile supply orders upon delivery.
Monitor and track electronic equipment, including patient ID scanners and laptop computers, and ensure equipment is accounted for and in working order.
Facilitate communication among physicians, nurses, patients, internal departments, and external contacts; call in consultations and serve as a liaison.