Health Unit Coordinator - HUC

Mayo Clinic • Mankato, MN

1d

About The Position

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. Duties include monitoring and ordering supplies and may include transcribing orders into the patient electronic medical record and other communication devices. The HUC communicates effectively with patients, visitors, and facility staff through a variety of modalities and supports communication across the continuum of care.

The HUC serves as a resource to the health care team and is familiar with multiple Mayo Clinic resources. The role complements the patient care delivery model and supports the team by anticipating and responding to team requests and patient needs. The HUC uses good judgment, problem-solving skills, and strong interpersonal skills, takes responsibility for self-development, and participates in continuous improvement activities.

Requirements

• High school diploma or equivalent.
• Outstanding customer service, interpersonal, and organizational skills.
• Ability to adapt effectively to unpredictable situations within the patient care setting.
• Availability to work flexible hours, including days, evenings, nights, weekends, and holidays.
• Basic knowledge of computer systems and strong keyboarding skills, including Windows-based applications, LAN use, and intranet/internet use.

Nice To Haves

• Successful completion of college, a HUC vocational program, or HUC Certification.

Responsibilities

• Provide organizational, receptionist, and clerical support to patient care units and the health care team.
• Monitor and order supplies.
• May transcribe orders to the patient electronic medical record and other communication devices.
• Communicate with patients, visitors, and facility staff through a variety of modalities.
• Support communication across the continuum of care.
• Serve as a resource to members of the health care team and be familiar with multiple Mayo Clinic resources.
• Anticipate and respond to health care team requests and patient needs.
• Participate in continuous improvement activities.
• Assume responsibility for self-development within the role.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED