Health Unit Coordinator

Newport Healthcare•Maple Grove, MN

16d

About The Position

The Health Unit Coordinator serves as a resource for unit nursing staff, patients, and visitors by assisting with care coordination, providing information, and securing assistance. The role is expected to provide exceptional customer service in a manner that reflects the organization’s mission, vision, and values.

Requirements

High school diploma.
Strong communication and telephone skills.
Ability to prioritize and organize tasks in a fast-paced environment.
Computer and clerical skills.
Ability to establish effective relationships with health care team members.
Strong customer service skills.

Nice To Haves

Health Unit Coordinator/Medical Secretary Certificate or a two-year degree in Health Unit Coordinator/Medical Secretary.
At least 1 year of work experience in a Health Unit Coordinator or Medical Secretary position.

Responsibilities

Perform coordinating functions accurately and efficiently.
Greet patients and visitors and provide direction and information.
Maintain unit information sources, such as care assignments.
Prioritize and implement unit and patient needs according to hospital policies, procedures, and standards.
Communicate courteously, responsively, and in a timely manner.
Process physician orders accurately and promptly when within scope of practice.
Process and document patient admissions, transfers, and discharges efficiently in the EHR.
Provide clerical support to the unit and hospital.
Demonstrate a customer service approach in care and interactions with others.
Participate in quality improvement activities to evaluate and improve systems and processes that support patient care.
Maintain patient confidentiality.