About The Position

The Health Unit Coordinator (HUC) provides clerical and patient customer service support as part of the patient care team. The HUC connects providers, staff, and inter- and intra-department areas through fax, phone, and computer systems, acting as a central coordination point. The position works under the direction of the daily shift supervisor and unit resource person. This per diem position is associated with Concord Hospital Laconia and Franklin Emergency Departments. It involves coordinating patient and information flow, handling order entry and communications, preparing charts, maintaining supplies and equipment, and supporting new employees. The role has light material-handling demands and requires regular hearing, with frequent fine motor activity, repetitive motion, sitting, speaking, and walking.

Requirements

  • High school diploma or equivalent (GED).
  • No certification, registration, or licensure is required.
  • No experience is required.

Responsibilities

  • Coordinates patient and information flow at the desk area to clinical staff, patients and families, and other departments.
  • Completes order entry, coordinates computer downtime, and coordinates patient information changes in the computer.
  • Handles incoming and outgoing communication for the department.
  • Prepares and dispositions charts according to HIMS specifications.
  • Maintains departmental supplies and ensures functioning equipment is available for use in the department.
  • Demonstrates effective time management skills.
  • Serves as a preceptor for new employees.
  • Performs job-specific requirements and other duties as assigned.
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