Health Unit Coordinator

Covenant Health•Nashua, NH

16h

About The Position

The Health Unit Coordinator assists with managing admissions and unit-specific administrative needs while representing the organization positively in frequent interactions with medical providers, nursing staff, patients’ family members, and visitors. The role supports Covenant Health Ministry’s mission and values and helps maintain a safe, orderly unit. Duties include coordinating admission, discharge, and transfer documentation; maintaining patient charts, census records, schedules, and supplies; entering orders and charges; communicating with staff and departments; and supporting patient care within the scope of the position. The coordinator also handles calls and documents, assists with telemetry and equipment processes, follows privacy and regulatory requirements, and completes other duties consistent with the role.

Requirements

Medical terminology and computer skills are preferred.
Crisis Prevention Institute (CPI) training is preferred or must be obtained before completion of orientation.
Currently enrolled in high school; a high school diploma or GED is preferred.
One to two years of receptionist or secretary experience is preferred.
An equivalent combination of education and experience that provides proficiency in the listed areas of responsibility may substitute for the stated education and experience requirements.
Must possess the physical and mental abilities to perform the position’s tasks, with reasonable accommodation if disabled.
Must comply with the Standards of Conduct and report activity that appears to violate them.

Nice To Haves

Medical terminology and computer skills.
Crisis Prevention Institute (CPI) training.
High school diploma or GED.
One to two years of receptionist or secretary experience.

Responsibilities

Support and promote the mission and values of Covenant Health Ministry.
Assist with admissions in the Electronic Health Record (EHR), collaborating with the House Supervisor and Charge RN; notify the primary RN when admission orders are entered.
Assemble, label, maintain, and prepare patient charts and related forms for admission, procedures, discharge, transfer, and medical records.
Ensure cardiac patients have telemetry monitors assigned when applicable, register patients in the telemetry monitoring system, and promptly notify the RN of monitor alarms or expiring orders.
Arrange ambulance transportation when necessary and schedule follow-up appointments and outpatient testing.
Maintain the computer census, patient census log and board, call schedules, and daily lists of patients off the floor for testing; discharge patients from the computer census.
Maintain supplies, chart forms, desk supplies, and packets; thin charts and add forms as needed.
Send, retrieve, distribute, file, copy, fax, and otherwise process mail, documents, reports, and chart materials.
Help answer patient call lights and assist the RN/LNA with transport as appropriate to the coordinator’s scope; assist with 15-minute patient checks and 1:1 safety observation.
Follow standard precautions, life safety codes, hospital-wide codes, safety policies, regulatory guidelines, and HIPAA requirements; restrict access to patient information and refer patients to the patient advocate when appropriate.
Complete unit administrative projects, assist with unit statistics and designated timekeeping, and attend Health Unit Coordinator and department meetings and assigned mandatory training.
Prioritize orders and tasks with the RN, including direct admissions and stat orders; notify staff and departments of stat orders and nurses when blood is ready for transfusion.
Request services, supplies, equipment, food trays, stat medications, old records, and patient valuables from appropriate departments or locations; request consent for information or films from external facilities.
Enter orders and follow established computer downtime procedures; access laboratory, radiology, and other data; generate reports and patient education materials; enter daily patient charges in DTAR.
Assist patients seeking to initiate advance directives or access spiritual care; place prior advance directives on the chart.
Answer and distribute phone calls professionally and courteously.
Transport specimens using the pneumatic tube and duplicate documents using the copy machine.
Assist with malfunctioning equipment, track equipment sent for repair and its return, and report computer or office equipment problems to ITS.
Perform other duties consistent with the role.