Health Unit Coordinator - Medicine Cardiology Unit (3P-11P)

UTMB Health•Galveston, TX

About The Position

Supports the daily operation of a patient care unit by providing clerical support to the health-care team. The role performs receptionist and secretarial activities, maintains unit records and supplies, assists with patient and family needs that do not directly involve medical or nursing care, and helps maintain a safe, orderly unit environment. The coordinator supports quality improvement, efficient operations, teamwork, and ongoing professional development while following UTMB policies, procedures, and reporting structures.

Requirements

Completion of an accredited Unit Coordinator/Clerk program, or one year of related job experience or college coursework.
BLS certification.
Proficiency in typing, spelling, and medical terminology.

Responsibilities

Greet patients, guests, and staff courteously and provide services appropriate to the specialty and patient age.
Answer and route telephone and intercom calls and messages promptly, using professional telephone etiquette.
Use computer and printing equipment to retrieve and process clinical information through hospital information systems.
Process electronic mail and messages, route or print incoming communications, and maintain related indexes and identifying information.
Keep bulletin boards, unit manuals, files, and unit mail organized and current; maintain accurate logs and records.
Enter and retrieve information through the Hospital Automated System accurately and promptly; organize and prioritize work.
Communicate effectively and courteously, address or report guest concerns, and maintain positive relationships with patients, families, departments, and peers.
Maintain medical records according to UTMB policies, including assembling, filing, maintaining, repairing, thinning, and organizing charts.
Notify appropriate individuals of orders, admissions, transfers, and discharges within five minutes of the event when appropriate; follow up to ensure ordered ancillary services are provided.
Transcribe, enter, and recognize manual and electronic information in patient or hospital records accurately, concisely, promptly, and legibly.
Compile statistics and data for reporting and maintain census reports.
Track, obtain, monitor, order, organize, and arrange repairs for unit equipment and supplies; maintain equipment manuals and prepare requisitions and justifications for replacement equipment.
Inventory unit equipment and supplies, manage par levels and inventory control, coordinate with sterile processing and purchasing, and monitor sterile tray processing.
Assist in evaluating new supplies and equipment and follow up on their positive or negative aspects.
Assist patients with phone communications when disabilities prevent independent calling; help prepare rooms, serve meals, transport patients, and perform indirect patient care duties as needed.
Follow safety measures and take emergency action if patient safety is jeopardized; assist nursing and admitting staff with patient room assignments.
Coordinate errands and patient schedules with hospital services or departments and inform patients of dates and times.
Help maintain a neat, orderly, safe, clean, and functional unit environment; follow up on needs, submit and monitor work orders, and perform assigned cleaning and upkeep tasks.
Respect and support patient and family rights, serve as an advocate when appropriate, maintain confidentiality, and seek assistance with ethical dilemmas as needed.
Participate in continuous process improvement and quality improvement activities; report unusual incidents and complete indicated follow-up.
Complete work efficiently, demonstrate initiative and flexibility, use time and resources effectively, and support the unit as a team member.
Participate in unit and departmental meetings and activities, in-services, and ongoing education; maintain applicable education, credentialing, and certification requirements.
Exchange constructive feedback, conduct self-evaluation, set developmental goals, and pursue personal and professional development.
Adhere to internal controls and reporting structure and perform related duties as required.