Health Unit Coordinator – Nursing Support Services

Mayo Clinic•Menomonie, WI

12h•Onsite

About The Position

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. This role involves monitoring and ordering supplies, promptly answering patient call lights, elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). The HUC communicates effectively with patients, visitors, and facility staff, playing an integral role in communication across the continuum of care. They function as a resource to the health care team, familiar with various Mayo Clinic resources. The HUC's activities complement the patient care delivery model, requiring good judgment, problem-solving skills, strong interpersonal skills, and a commitment to self-development and continuous improvement. The HUC supports the healthcare team by anticipating and responding to team requests and patient needs.

Requirements

Good judgment and problem-solving skills
Strong interpersonal skills
Familiarity with multiple Mayo Clinic resources

Responsibilities

Provide organizational, receptionist, and clerical support to patient care units and the health care team
Monitor and order supplies
Promptly answer patient call lights and elevate patient needs to nursing staff
Assist the care team with managing orders in the electronic health record (EHR)
Communicate effectively via a variety of modalities with patients, visitors, and facility staff
Play an integral role in communication across the continuum of care
Function as a resource to members of the health care team
Be familiar with multiple Mayo Clinic resources
Assume responsibility for self-development within the role
Participate in continuous improvement activities
Support the healthcare team by anticipating and responding to team requests and patient needs