Health Unit Coordinator - Intermediate Neurosciences & ENT Unit

UNC Health•Chapel Hill, NC

2d•Onsite

About The Position

The Health Unit Coordinator provides clerical and administrative support to nursing staff in an inpatient medical unit, following UNC Healthcare policies and procedures under the direction of a nurse manager. The role supports the new 18-bed Intermediate Neurosciences and Otolaryngology/Head & Neck Surgery (ENT) Unit at UNC Medical Center in Chapel Hill, North Carolina. The unit provides specialized intermediate care and emphasizes teamwork and interdisciplinary collaboration in serving patients and families. This is an onsite, full-time position scheduled for 36 hours per week on rotating day and night shifts (7:00 a.m.–7:30 p.m. and 7:00 p.m.–7:30 a.m.), with weekend and holiday rotation. The position is exempt from overtime. The stated hiring salary range is $17.60–$24.29 per hour; pay offers are determined by experience and internal equity. The position qualifies for an extensive benefits package, including paid time off accrued based on hours worked.

Requirements

High school diploma or GED.
One year of clerical or customer service experience is preferred.
No licensure or certification is required.

Nice To Haves

One year of clerical or customer service experience.

Responsibilities

Communicate services outlined in orders to appropriate staff in the work unit and throughout the hospital in a timely manner, follow up according to established procedures, and transcribe physician orders according to priority and order type.
Ensure physician orders are accurately conveyed to servicing departments; review orders for logic, clarity, and completeness, and bring inconsistencies to the attention of clinical practitioners.
Coordinate patient return appointments and use hospital support tools, including transportation tracking, paging, the intranet, and the tube system.
Use clinical software and support materials such as armbands, signs, labels, MAR, Kardex, and printed requisitions.
Maintain patient charts in complete and accurate universal chart order, file documents in appropriate sections, and ensure forms have appropriate patient identification.
Process charts for admissions, transfers, diagnostic or operative procedures, discharges, and deaths.
Order office and patient-care supplies within budget constraints and maintain inventories of unit supplies and equipment.
Maintain unit communications equipment, including printers, mobile laptop computers, and fax machines; conduct unit audits, safety checks, and routine office-equipment maintenance.
Serve as a clerical resource for the nursing unit, remain knowledgeable about hospital policies and procedures, and help ensure the unit is clean and orderly.
Provide general office support as required.
Support the healthcare team with information and administrative assistance; answer and direct calls from visitors, staff, and patients, answer patients' call system, and relay messages among patients, families, physicians, nurses, and other staff.
Maintain confidentiality of patient information and create and maintain electronic documents in MS Office.