Health Unit Coordinator - Emergency Department
About The Position
Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. An accident, unusual pains, an injured child – at Mercy Hospital, caregivers expect the unexpected. The Emergency Department is always ready to help patients and their families in their time of need. Acting as a Health Unit Coordinator, you will support nurses and other staff in providing critical attention to each patient. Your work will focus on coordinating the flow of the department, ensuring that patient care is completed by triaging appropriately in an efficient manner. In this position, you can help improve unit organization and the overall patient experience. A caregiver in this position works nights from 7:00PM – 7:30AM, including every other holiday and weekend.
Requirements
- High School Diploma or GED
- One year of experience in a customer service-related role
- Experience with typing, computer training or equivalent coursework
Nice To Haves
- College degree
- Microsoft Office experience
Responsibilities
- Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
- Respond to patient call lights and make rounds.
- Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care.
- Assist with processing patient admissions, transfers and discharges.
- Assist patients and families with wayfinding and direct them to available resources.
- Assemble and maintain patient medical records and other documents related to patient care.
- Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.
Benefits
- Outstanding, comprehensive offerings are an investment in your health, well-being and future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
