VCS Health Tech (Optician) Lake Nona/ Florida Area

Veterans Health Administration•Daytona Beach, FL

1d•Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Lake Baldwin, Lake Nona, and Daytona, Florida VA Medical locations. The role coordinates optical operations and serves as a liaison between VCS, eye clinic providers, and prosthetics teams, helping deliver service to Veterans. The position involves assisting customers with eyewear selection and orders, taking optical measurements, documenting patient information, coordinating with clinics and vendors, resolving order issues, and maintaining displays and inventory.

Requirements

At least one year of experience working as an Optician.
Ability to work independently, manage responsibilities efficiently, and maintain high standards of patient service.
Ability to identify prescription discrepancies or anomalies and take corrective action.
Skill in identifying and resolving optical issues, including prescription verification, transitions verification, optical center alignment, segment height accuracy, and appropriate frame selection.
Proficiency with optical equipment and tools, including adjustment and bench tools, lensometer and lens clock, frame heater, PD ruler and pupilometer, penlight and interpupillary measuring devices, frame and lens cleaning products, thickness caliper, vertex densometer, tolerance charts, and visual acuity charts.
Current, valid REAL ID required to work with the Veterans Canteen Service.
High school diploma or GED required.
Must serve a one-year trial period; continued employment after the trial period requires written certification that it advances the public interest.
Selective Service registration is required for males born after December 31, 1959.
Subject to background/security investigation.

Responsibilities

Greet customers and provide assistance with frame selection, pricing, product options, and delivery timelines.
Maintain a professional and welcoming environment and help patients make informed eyewear decisions.
Fit eyewear and obtain accurate measurements using optical equipment.
Document patient information and measurements in the Computerized Patient Record System (CPRS).
Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems.
Promote appropriate lens options, upgrades, and additional eyewear using a consultative, no-pressure sales approach.
Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues involving missing, damaged, or delayed eyewear.
Address customer concerns professionally and escalate complex issues when necessary.
Maintain clean, organized, and visually appealing eyewear displays.
Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.