Health System Specialist (Investigator Coordinator)

Veterans Health Administration•Big Spring, TX

11d

About The Position

The Investigation Coordinator (IC) coordinates and oversees incoming requests for investigations and fact-finding related to Administrative Investigative Boards, the Office of Accountability and Whistleblower Protection, the Office of Inspector General, the Office of General Counsel, the Government Accountability Office, the Equal Employment Office, the Harassment Prevention Program, small Tort Claims, and internal staff issues. The IC assesses and conducts investigations and fact-finding concerning clinical and non-clinical issues and, with the Director’s approval, organizes and implements Administrative Investigative Board actions. The IC assigns charge letters to board members and support staff, arranges resources such as supplies, interview rooms, control-fund management, interviews, and court-reporting services, and prepares final written reports for the Director or requesting executive or service chief. The position provides program oversight for investigations and fact-finding, including delegation when appropriate; collaboration with legal, employee-relations, and other offices on final summaries; and maintenance of program templates. The IC develops processes to identify and report unsatisfactory conditions, oversees the Corporate Compliance budget and court reporter services, submits annual budget requests, and reviews invoices. The IC also oversees and delivers employee education and training on investigations and fact-finding. In collaboration with relevant offices, the IC develops training and assists Employee and Labor Relations/Human Resources with training, in-services, and educational activities, including preparation of reports for external agencies. Monthly, quarterly, and annual training is provided as requested, directed, or needed. The work schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday. Ad hoc telework may be authorized; the position is not virtual. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

U.S. citizenship.
Meet applicable time-in-grade requirements for current or former federal employees applying at GS-11, including 52 weeks at GS-9 where applicable.
Meet the individual occupational requirement through qualifying education in hospital administration, public health administration, or a related field with health-care-administration coursework; or qualifying specialized health-care-field experience.
For GS-11, one year of specialized experience equivalent to GS-9, or qualifying graduate education, or a combination of specialized experience and education beyond a master's degree.
Specialized experience may include coordinating administrative and technical activities; leading interdisciplinary teams, projects, and programs; preparing investigation summaries and evidence files or databases; supporting integrity and compliance program administration; maintaining statistical data and evaluating investigation effectiveness; and providing management advisory services.
Submit transcripts if using education to meet qualification requirements.
Complete the required application steps and online assessment.
Register for Selective Service if applicable to males born after December 31, 1959.
Complete background/security investigation and online onboarding requirements.
Participate in the seasonal influenza vaccination program as a VA health care personnel requirement.
Serve a one-year probationary period or two-year trial period, as applicable.
The work has no inherent physical requirements that cannot otherwise be performed with accommodation or workplace adjustment.

Responsibilities

Coordinate and oversee incoming requests for investigations and fact-finding across the listed administrative, compliance, oversight, and employee-relations matters.
Assess and conduct investigations and fact-finding related to clinical and non-clinical Administrative Investigative Board matters.
With Director approval, organize and implement investigative and fact-finding actions for Administrative Investigative Boards.
Assign Administrative Investigative Board charge letters to team members and support staff.
Arrange investigation resources, including supplies, interview rooms, control-fund management, interview scheduling, and court reporter services.
Prepare final written reports for the Director or the requesting executive leadership member or service chief.
Lead or facilitate investigations of alleged administrative misconduct, patient abuse, and other improprieties as directed by the Corporate Compliance Chief or executive leadership.
Provide program oversight and, when appropriate, delegate investigations and fact-finding to board members, service chiefs, or Corporate Compliance Service staff.
Collaborate with the Office of General Counsel, Equal Employment Office/Harassment Prevention Program, and Employee and Labor Relations/Human Resources on final summaries.
Ensure investigation and fact-finding questions and final summaries follow program templates, and revise templates as directed or needed.
Develop programs and processes to plan and execute investigations so unsatisfactory conditions are identified and reported in a way that supports action.
Oversee the established Corporate Compliance budget and court reporter services; submit annual budget requests and review and submit invoices.
Oversee the development and implementation of employee education and training on investigations and fact-finding.
Collaborate with relevant offices to develop and provide investigation and fact-finding training.
Lead and assist Employee and Labor Relations/Human Resources with training, in-services, and educational activities, including report formatting for external submissions.
Provide monthly, quarterly, and annual investigation and fact-finding training as requested, directed, or needed.