Health System Specialist- Investigation Coordinator

Veterans Health Administration•North Little Rock, AR

About The Position

The Health System Specialist serves as the Investigations Coordinator at the Central Arkansas Veterans Healthcare System (CAVHS), reports to the Integrity and Compliance Officer, and is organizationally part of the Director’s Office. The role coordinates training and the timely completion of administrative fact-findings and investigations across CAVHS. It requires discretion and confidentiality when handling sensitive information, including independent attention to privacy and HIPAA concerns. The coordinator plans, conducts, and supports non-criminal administrative investigations requested by HPP, ELT, service chiefs, Human Resources, OIG, or OGC. The position may coordinate or participate in investigation teams handling complex and sensitive allegations of misconduct involving VA employees and related entities. It also supports the transfer of gathered information to appropriate law-enforcement offices and other federal agencies, collects and compiles organizational and service-level trend data, and monitors the quality of the investigation process. The role ensures fact-finders receive training, maintains training certifications and lists of trained fact-finders, and tracks the progress of investigations assigned to or conducted by each fact-finder. The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., subject to facility needs. Telework may be authorized and eligibility is discussed during the interview. Travel between the Little Rock and North Little Rock hospital campuses, community-based outpatient clinics, and outside events may be required. Relocation and recruitment incentives are not approved, and permanent change of station is not authorized. The work generally takes place in an office, with meetings and other activities sometimes held in on- or off-station facilities. It involves sustained concentration and sitting, as well as standing and walking during training and interactions with leadership and medical staff. Walking, standing, bending, and carrying light items such as reports and manuals may be required.

Requirements

U.S. citizenship is required.
Meet the Health System Specialist Individual Occupational Requirement through qualifying education in hospital administration, public health administration, or a related field with health care administration coursework; qualifying specialized health-care analytical, administrative, clinical management, or supervisory experience; or the specified agency-sponsored on-the-job training program for in-service placement.
For GS-11 qualification, have one year of specialized experience equivalent to GS-09, or qualifying graduate education, or a qualifying combination of education and experience.
Specialized experience may include supporting executive governance, compliance, documentation, or investigation operations in a large medical center; evaluating workflows; conducting or coordinating investigations and Administrative Investigation Boards; reviewing sensitive records; coordinating multidisciplinary activities; communicating sensitive information tactfully; and managing priorities and deadlines.
Current or former federal applicants subject to the time-in-grade requirement must have 52 weeks at GS-09 for the GS-11 position and provide supporting SF-50 documentation.
Submit transcripts if relying on education to meet qualification requirements; foreign education requires a Certificate of Foreign Equivalency.
Complete the application, questionnaire, and required online assessment.
Meet applicable background and security investigation requirements and complete the online onboarding process.
Register with Selective Service if applicable.
Participate in the Department of Veterans Affairs seasonal influenza vaccination program as a condition of employment.
Serve a one-year probationary period or two-year trial period, as applicable.
Exercise confidentiality, discretion, sound judgment, and attention to detail when handling sensitive investigations and information.

Responsibilities

Coordinate administrative, non-criminal investigations and fact-findings requested by HPP, ELT, service chiefs, Human Resources, OIG, or OGC.
Plan and conduct investigations using investigative techniques and applying laws of evidence, applicable policies and procedures, and national guidance from directives, handbooks, or codes of conduct.
Coordinate or participate in investigation teams conducting complex, difficult, and sensitive administrative investigations involving alleged misconduct by VA employees and related entities.
Facilitate the transfer of information gathered during investigations or fact-findings to appropriate law-enforcement agencies and other federal offices or agencies, including OGC, OIG, and HPP.
Collect and compile organizational and service- or department-level trend data, and conduct quality assurance of the investigation process.
Ensure fact-finders are trained, maintain training certifications and an up-to-date listing of trained fact-finders, and track investigation progress for each fact-finder.
Handle sensitive information with confidentiality and discretion, including attention to privacy and HIPAA concerns.