Health System Specialist

Veterans Health Administration • Cincinnati, OH

28d • Onsite

About The Position

The Cincinnati VA Medical Center is seeking a Health System Specialist to serve as the Associate Group Practice Manager (GPM) for Medical Service/Specialty Care. The role provides oversight, recommendations, and administrative data management related to access to care, measuring and assessing business activities to improve ambulatory and acute clinical performance in Medical Service.

The position supports health care management officials by analyzing, evaluating, advising on, and coordinating specialty-care delivery systems and operations. It provides guidance on operational policies and works with facility Service Lines to develop consistent access processes aligned with national and local requirements. The incumbent reviews processes and procedures, recommends improvements, supports training, and collaborates with facility staff and other facilities on policy, systems, and access-analysis initiatives.

The Associate GPM works with Veteran Experience Officers and other subject matter experts to evaluate and address patient and family concerns about access. The position uses outpatient feedback analytics, access strategies, and continuous-improvement methods to identify workflow issues, reduce backlogs, monitor consult management and IT concerns, and recommend process changes. It collects and analyzes performance data, supports resource allocation and staffing forecasts, and advises managers and leadership on ambulatory-care administrative requirements. The incumbent also serves as a liaison on clinical access issues and promotes effective communication within clinics.

The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Telework may be authorized; eligibility is discussed during the interview process. This is not a virtual position.

Requirements

• U.S. citizenship is required.
• Meet the Individual Occupational Requirements through qualifying education in hospital administration, public health administration, or a related field with health-care-administration coursework; qualifying specialized health-care experience; or the specified agency-sponsored on-the-job training program for in-service placement.
• For current or former Federal employees subject to the time-in-grade requirement, have 52 weeks at GS-11 for the GS-12 position by the announcement closing date.
• Have at least one year of specialized experience equivalent to GS-11, including analytical or administrative experience in health care delivery systems and operational processes.
• Demonstrate the ability to investigate complex issues, analyze problems, and present written and oral recommendations considering factors affecting health-care delivery.
• Apply qualitative and quantitative techniques to conduct management analyses and studies, including planning, statistical measurement, data analysis, and report preparation.
• Monitor incoming actions and requests through completion, assess responses for accuracy and completeness, and ensure matters are closed out.
• Use technical, organizational, and project-management skills; develop dashboards and simple forms; and manage multiple projects to completion.
• Complete the required application, questionnaire, and online assessment.
• If tentatively selected for a testing-designated position, undergo urinalysis for illegal drug use; refusal results in denial of employment.
• Meet applicable background and security investigation and onboarding requirements, including providing acceptable identification.
• Participate in the seasonal influenza vaccination program as a condition of employment.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Meet the announcement's qualification requirements by its closing date of October 16, 2026.

Nice To Haves

• One year of demonstrated experience in group or clinic practice management.
• Experience in clinical data analysis and performance reporting.
• Lean Yellow Belt certification or higher.
• Experience with clinic access, scheduling, and capacity management.
• Experience leading or supporting process-improvement initiatives.
• Experience developing and monitoring operational performance metrics.
• Experience working with interdisciplinary clinical and administrative teams.
• Experience interpreting and applying health-care policies and procedures.

Responsibilities

• Analyze, evaluate, advise on, and coordinate specialty-care delivery systems and operations.
• Provide guidance on operational policies and help ensure alignment with national and local requirements.
• Collaborate with facility Service Lines to review and develop standardized access processes, guidance, and policies.
• Review regulations and policies for local interpretation and contribute to facility and higher-level policy, procedure, system, and access-analysis initiatives.
• Evaluate assigned processes and procedures for effectiveness, efficiency, and opportunities for improvement; report findings and recommendations to the supervisor and access leadership.
• Promote best practices and system-wide training plans to improve patient access and meet standards in assigned services.
• Work with Veteran Experience Officers to evaluate patient and family access concerns and help ensure they are addressed promptly by appropriate subject matter experts.
• Provide accurate data and use analytics to evaluate outpatient patient feedback, access, and quality measures.
• Recommend continuous process improvements and collaborate with Veterans Experience, clinic management, scheduling, and analytics groups.
• Apply access-improvement strategies, identify ways to reduce backlogs, and monitor workflow and consult-management issues.
• Provide guidance to Clinical Leads and Administrative Leads on workflow, consult management, and information technology issues.
• Integrate data analytics and performance measures with continuous-improvement methods, including LEAN and Six Sigma, to meet ambulatory-care goals.
• Collect, analyze, and report trend data; recommend resource allocations.
• Help clinic managers forecast the effects of staffing changes and develop countermeasures for staff shortages affecting access to care.
• Provide administrative program advice for ambulatory-care clinical support services, including interpreting policies and advising managers and leadership.
• Serve as a liaison for internal and external communications concerning clinical access issues and promote effective information flow within clinics.

Benefits

• Federal employee benefits package; specific benefits depend on position type and eligibility.
• Potential credit for job-related non-federal experience or active-duty uniformed military service in determining annual-leave accrual, subject to request and approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed