Health System Specialist

Veterans Health Administration•Milwaukee, WI

7d•Hybrid

About The Position

The Health System Specialist is organizationally aligned under the Office of the Chief of Staff, in the Clinical Informatics and Medical Technology Section, Management Analysis and Reporting Services Program at the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin. The position works under the direct supervision of the Supervisory Health System Specialist/Group Practice Manager. The role provides consultative services related to access to care and works with facility Service Lines to review and develop guidance and policies that support standardized processes at the facility and applicable Community-Based Outpatient Clinics (CBOCs). The specialist reviews regulations and policies for local interpretation, applies group practice management and communication strategies, and works with an in-house team to account for local factors when implementing national policies and procedures. The position may also collaborate with other facilities and higher-level project groups on facility- or VISN-level policies, procedures, systems, requirements, documents, and business or access analysis initiatives. The specialist evaluates assigned processes and procedures for effectiveness, efficiency, and improvement, and presents proposals through the local Group Practice Management (GPM) group and supervisor. The role reports to the supervisor and facility access leadership as assigned, incorporates best practices to improve patient access and meet standards, promotes system-wide training plans, supports the local clinic management system in accordance with national requirements, proposes improvements to national training curricula, and supports action plans for Clinic Practice Management training requirements. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Telework may be authorized; eligibility is discussed during the interview. This is not a virtual position. The work is primarily sedentary, with some walking, standing, bending, and carrying light office items required.

Requirements

U.S. citizenship.
Meet applicable time-in-grade requirements for GS-12: 52 weeks at GS-11 for current Federal employees who held a GS grade during the preceding 52 weeks.
Qualifying specialized experience in progressively responsible analytical, administrative, clinical management, or supervisory work in the health care field, or qualifying undergraduate and graduate education in hospital administration, public health administration, or a related field such as business or public administration with coursework in health care administration.
For the GS-12 level, one full year of specialized experience equivalent to at least GS-11 in Federal service, including knowledge and skills relevant to the position.
Extensive knowledge of VA health care delivery system policies and management practices and qualitative and quantitative methods for assessing and evaluating complex programs, processes, and systems.
Ability to plan, organize, and review work and collaborate with stakeholders to gain acceptance and implement recommendations.
Knowledge of project and portfolio management, including budget management.
Effective oral and written communication and presentation skills, including public speaking and preparing reports for executive leadership locally and nationally.
Knowledge of change management practices and ability to think strategically and forward-think.
Ability to work in teams and maintain productive relationships with internal and external stakeholders.
Complete the required application, questionnaire, and online assessment.
Register with Selective Service if applicable to males born after December 31, 1959.
Complete a background/security investigation and online onboarding process, and provide acceptable identification for pre-employment requirements.
Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel employee.
Serve a one-year probationary period or two-year trial period, as applicable.
Meet the physical requirements of primarily sedentary work with some walking, standing, bending, and carrying light office items.

Responsibilities

Provide consultative services related to access to care in collaboration with facility Service Lines.
Review and develop guidance and policies that facilitate standardized processes at the facility and applicable CBOCs.
Review regulations and policies for local interpretation using group practice management and communication strategies.
Work with an in-house team to account for local factors when applying national policies and procedures.
Collaborate, as needed, with staff at other facilities and higher-level project groups to review and recommend facility- or VISN-level policies, procedures, systems, requirements, documents, and business or access analysis initiatives.
Evaluate assigned processes and procedures for effectiveness, efficiency, and opportunities for improvement, and propose changes through the local GPM group and supervisor.
Report to the supervisor and facility access leadership as assigned.
Incorporate best practices to improve patient access to care and ensure standards are met within assigned services.
Promote established system-wide training plans to optimize local use.
Support the local clinic management system in accordance with national requirements.
Propose improvements to the supervisor regarding the national training curriculum for onboarding and sustainment activities.
Maintain knowledge of Clinic Practice Management training materials and support action plans to meet CPM training requirements.
Perform other duties as assigned.