Health System Specialist

Veterans Health Administration • Baltimore, MD

6d • Onsite

About The Position

The Health System Specialist supports administrative operations for Ambulatory and Emergency Care Clinical (AECCC) at the VA Maryland Health Care Systems. The position may be based at one of the listed locations: Baltimore, Perry Point, Loch Raven, Eastern Baltimore County, Cambridge and Pocomoke, or Fort Meade and Glen Burnie. The specialist is the direct-line supervisor of Supervisory Medical Support Assistant(s) and provides administrative and professional supervision.

The role assists the Business Manager with day-to-day operational issues across AECCC or Community Based Outpatient Clinics. It coordinates with clinical disciplines and program managers on workload productivity, personnel and supply management, process improvement, space, and equipment. The specialist supports policy and procedure development, prepares management correspondence and reports, addresses patient concerns, and conducts operational studies and surveys.

The position is advertised at GS-9 and GS-11 levels. Promotion to the full performance level may be possible without further competition when regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee promotion. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Telework is ad hoc only.

Requirements

• U.S. citizenship is required.
• Meet the Individual Occupational Requirements for the Health System Administration Series, 0671, through qualifying education or progressively responsible analytical, administrative, clinical-management, or supervisory experience in the health care field.
• For GS-9, have one year of specialized experience equivalent to GS-7, qualifying graduate education, or an allowable combination of education and experience.
• For GS-11, have one year of specialized experience equivalent to GS-9, qualifying graduate education, or an allowable combination of education and experience.
• Specialized experience includes coordinating and monitoring others' work, evaluating performance, supporting fair and effective staff selection and development, making informed decisions, applying quality assurance and quality control methods, and communicating effectively with varied audiences.
• Applicants relying on education must provide transcripts; qualifying education must be from an accredited institution and relevant to the position.
• Current or former federal employees subject to time-in-grade rules must meet the applicable 52-week requirement: GS-7 for GS-9 consideration or GS-9 for GS-11 consideration.
• Complete the application, questionnaire, and required online assessment.
• Register for Selective Service if subject to the requirement.
• Complete a background/security investigation and the online onboarding process; provide acceptable employment identification.
• Participate in the Department of Veterans Affairs seasonal influenza vaccination program.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Meet all requirements by the announcement closing date, November 6, 2026.

Responsibilities

• Assist the Business Manager in resolving day-to-day operational issues within AECCC or the Community Based Outpatient Clinics.
• Coordinate with disciplines and program managers on operational issues affecting workload productivity, personnel and supply management, process improvement, space, and equipment.
• Coordinate space-related matters with relevant personnel.
• Survey outpatient areas to identify and ensure elimination of safety, health, and fire hazards.
• Serve as a point of contact for staff at Community Based Outpatient Clinics and VAMHCS on administrative issues.
• When delegated, chair committees or task force groups and use leadership, coordination, and problem-solving skills to complete projects accountably and efficiently.
• Analyze summaries and communicate results to AECCC, the Business Manager, the Associate Chief of Staff, and others as appropriate.
• Provide administrative support for developing, integrating, and implementing AECCC policies and standard operating procedures.
• Prepare white papers and correspondence for senior management, the Network Office, and Headquarters as needed.
• Ensure timely responses to VISN and Headquarters requests for information and reports.
• Assist with job analyses for administrative positions.
• Serve as a hiring official and perform human-resource actions to create or backfill positions.
• Respond to patient and customer concerns, initiate actions to address problems, and follow up to ensure satisfactory resolution.
• Conduct studies and surveys in response to identified needs or to assess opportunities for improvement.
• Model effective customer service and resolve patient complaints through interaction with staff across areas and clinical centers.

Benefits

• Federal employee benefits are available to the employee and family, subject to position type and eligibility rules.
• Newly appointed federal employees may request consideration for annual-leave service credit based on job-related nonfederal experience or active-duty uniformed military service; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level