Health System Specialist

Veterans Health Administration•Fayetteville, NC

20h•Hybrid

About The Position

The Health System Specialist supports the Ambulatory Care Operations Director (ACOD) and/or Group Practice Manager (GPM), providing assistance to ambulatory care services at the facility and related Community Based Outpatient Clinics (CBOCs), particularly in improving access to care. The position promotes timely access and Veteran satisfaction, advises employees and management on making health care operations more effective and efficient, and helps optimize and standardize clinic operations and business processes through collaboration on staffing, processes, training, technology, and physical infrastructure. The specialist supports clinical business process redesign, develops or oversees patient-care information such as registries and performance-tracking tools, and conducts data analysis and special studies. The work includes extracting, validating, analyzing, and interpreting information from multiple databases and repositories; identifying current or forecasted access deficiencies and root causes; recommending corrective actions; and presenting findings. The position may be filled at GS-11 or GS-12. Promotion to the full performance level may be possible without further competition if regulatory, qualification, and performance requirements are met. The schedule is Monday through Friday, 0800–1630. Ad-hoc telework may be authorized and discussed during the interview. The position is not virtual. Relocation, recruitment, and critical skills incentives are not authorized, and permanent change of station is not authorized.

Requirements

U.S. citizenship is required.
Applicants must complete the application, questionnaire, and required online assessment.
GS-11: One year of specialized experience equivalent to at least GS-09 in health care analytical, administrative, clinical management, or supervisory work; or qualifying graduate education; or a qualifying combination of education and experience.
GS-11 specialized experience must include work in a health care setting involving health care administration and finance services, policy compliance or program/operational functions, extracting and organizing data from multiple sources, and assisting with fund-disbursement procedures and processes.
GS-11 education substitution: a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a related field such as hospital administration, public health administration, or business/public administration with health care administration coursework. Relevant transcripts must be submitted.
GS-12: One year of specialized experience equivalent to at least GS-11 in health care analytical, administrative, clinical management, or supervisory work, including work with health care system administration and finance, policy compliance and program/operational functions, disbursement agreement administration for salary and benefit payment, and record-data analysis to identify potential or actual fraud, waste, and abuse and recommend resource redistribution.
Specialized experience should demonstrate knowledge of health care delivery system missions, organizations, programs, and requirements; regulations and standards of regulatory and credentialing groups; and government-wide, agency, and facility administrative systems and requirements such as budget, personnel, and procurement.
Current or former federal employees subject to time-in-grade rules must meet the applicable requirement; for GS-12, this is 52 weeks at GS-11. Supporting SF-50 documentation is required where applicable.
Experience must be clearly described in the resume, including the nature of duties and responsibilities and, for relevant GS-12 experience, hours worked per week.
Applicants relying on education must submit transcripts. Only education from appropriately accredited institutions is accepted; foreign education requires a certificate of foreign equivalency.
Selected applicants are subject to background/security investigation and must complete online onboarding and acceptable identity-document requirements.
Applicants tentatively selected for VA employment in a testing-designated position must undergo urinalysis for illegal drug use; refusing the test results in denial of employment.
Selective Service registration is required for males born after December 31, 1959.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
The selected employee must serve a one-year probationary period or two-year trial period, as applicable.
The closing date for meeting qualification requirements is November 12, 2026.

Nice To Haves

Experience optimizing and standardizing clinic operations and key business processes.
Experience collecting, analyzing, and interpreting data from multiple sources.
Experience maintaining an improvement-focused, patient-centered team to support timely access to care and improve Veteran satisfaction.

Responsibilities

Support the Ambulatory Care Operations Director and/or Group Practice Manager and ambulatory care services at the facility and related CBOCs on access-to-care matters.
Maintain an improvement-focused, patient-centered team that supports timely access to care and improves Veteran satisfaction regarding access.
Consult with, advise, and educate employees at all levels, including senior management, on making health care operations more effective and efficient.
Manage and resolve conflicts, confrontations, and disagreements constructively to minimize negative personal impact.
Assist with developing clinic contingency plans for access.
Assist clinical business end users in re-engineering business processes for clinical efficiency and documentation.
Apply relevant principles, procedures, requirements, regulations, and policies related to the specialist’s area of expertise.
Optimize and standardize clinic operations and key business processes in collaboration with staff and through processes, training, technology, and physical infrastructure.
Develop or oversee information related to patient care, including patient registries for tracking management of patient illnesses, and develop performance-management tracking tools.
Extract, analyze, and provide data to assess treatment impacts, clinical endpoints, health-status outcomes, utility estimates, estimated usage, treating-population characteristics, substitution patterns, and resource impacts.
Pull reports and present findings from databases and analytics tools, including OPES, SPARQ, Glide Path, Clinic Index, Pyramid Analytics, and Power BI.
Conduct special studies and trend analyses; identify needed data elements from repositories; verify information accuracy; and submit findings.
Validate the integrity and quality of data used in access reports, including DSS, PCMM, clinic profile setup, panel sizes, and provider schedules.
Collect, analyze, and interpret data from multiple sources to identify current or forecasted deficiencies, determine root causes, and recommend corrective actions.
Use computers, software applications, databases, and automated systems to accomplish work.